IT Support Specialist

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time
IT Support Engineer Job Description

Cathcart Technology is seeking a skilled IT Support Engineer to join their dynamic IT team. As a key member of the team, you will be responsible for providing comprehensive technical support and maintenance across the business.

Key Responsibilities:

  • Providing 1st line technical support to users through monitoring and prioritising, user requests using the IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.
  • Identifying software and hardware problems, as well as completing repairs and upgrades.
  • Monitoring alerts and acting as first response, escalating where required.
  • Monitoring and maintaining backup systems across the business.
  • Helping in the installation and configuration of new servers, networking infrastructure and other IT equipment across the business.
  • Computer, Tablet, and mobile phone builds, rebuilds and configuration.
  • Telephony configuration and management.
  • Office 365 Support
  • Providing support when required to the broader IT team including Infrastructure, Software and Security Teams.

Requirements:

  • Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities.
  • Microsoft Office 365 support.
  • Strong communication and problem-solving skills
  • Full UK driving licence and willingness to travelling to our sites across the UK.
  • Linux/AD/VMware (Bonus)

What We Offer:

  • Competitive salary of £27,000 - £30,000
  • Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more
  • Confidential 24/7 wellbeing support.
  • Cycle to Work Scheme.
  • Funded learning and career development opportunities.
  • Company provided Life Assurance policy.


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