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Academic Program Coordinator

2 months ago

London, Greater London, United Kingdom Hult Full time
Academic Program Manager

Hult International Business School is seeking a highly motivated and organized Academic Program Manager to join our team. As an integral part of the postgraduate academic team, you will be responsible for managing the student journey for a specific program, working closely with the Campus Dean and all members of the Academic team to deliver the highest quality academic experience to students.

Key Responsibilities:
  • Manage the day-to-day operations of the assigned academic program(s), working closely with the Deanery and Academic Team.
  • Monitor student progress and attendance, collaborating with Registry and Assistant/Associate Dean on student success metrics.
  • Assist with handling academic disciplinary issues and advise students on academic questions or issues.
  • Work with Deanery, Registry, and other Program Managers to support students on academic probation, going/returning from leave of absence, and any student requesting help with a transition to or from the school.
  • Manage student and team concerns, conflicts, issues, and mitigating circumstances in consultation with the Assistant or Associate Dean.
  • Assist assigned program faculty with administrative course support, preparation, and logistics.
  • Collaborate with faculty to develop academic projects or student study/skill workshops.
  • Address student or faculty questions in accordance with institutional policies and procedures.
  • Organize and coordinate academic-related student extracurricular projects and networking/social events.
  • Support academic initiatives and projects, such as organizing tutoring sessions, facilitating Course Assistant assignments and logistics, and coordinating guest speakers or industry events.
  • Manage academic communications to students through systems, email newsletters, and other media.
  • Serve as the bridge between academics, student services, and careers for organizing and managing the student experience in collaboration with the Assistant or Associate Dean.
  • Assist Deanery, Student Services, and Campus Operations with orientation, graduation, leadership trainings, and other larger student/campus events.
  • Execute on established tools and metrics for program evaluation and assessment.
Requirements:
  • Bachelor's degree (Masters preferred).
  • At least 1-2 years of experience in a student-facing role, experience in administrative or academic support strongly preferred.
  • Believe in a global education and embrace cultural diversity in your school.
  • Excellent interpersonal skills and ability to communicate clearly and professionally with faculty, staff, and students of different cultures.
  • Native English speaker or similar level of proficiency in written and spoken English.
  • Proven track record and commitment to outstanding customer service.
  • Skilled with database management (familiarity with Salesforce and Canvas preferred) and strong comprehension of Microsoft packages (Word, Excel, and Powerpoint).
  • Highly analytical with excellent project management capabilities.
  • High attention to detail and exceptionally well organized.
  • Proactive, results-oriented, and strong problem-solving skills with a 'nothing is impossible' attitude and entrepreneurial spirit.
  • Ability to balance long-term planning with short-term objectives.
  • Collegial attitude and able to work collaboratively across teams and campuses.

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunities regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. At Hult, we believe that it's through our diversity that we find our strength. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.

Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we'd love to hear from you.