Receptionist - Front Desk Ambassador

2 months ago


Cheadle, Staffordshire, United Kingdom Village Hotels - Cheadle Full time
About Village Hotels - Cheadle

Village Hotels - Cheadle is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. As a Receptionist, you will be part of a talented team that is dedicated to making every guest feel welcome and valued.

Key Responsibilities
  • Guest Services: Provide warm and friendly greetings to all guests, ensuring a seamless and memorable experience from arrival to departure.
  • Knowledge and Recommendations: Develop in-depth knowledge of the hotel, local area, and services, making informed recommendations to guests to enhance their stay.
  • Problem-Solving: Proactively address guest concerns and resolve issues in a timely and professional manner.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Teamwork: Collaborate with the reception team to achieve exceptional guest satisfaction and hotel performance.
What We Offer
  • Complimentary Leisure Club Membership: Enjoy access to our state-of-the-art leisure facilities, including a gym, pool, and spa, for you and a family member or friend.
  • Employee Discounts: Take advantage of exclusive discounts on overnight stays, food, and drink at Village Hotels.
  • Training and Development: Engage in our exciting training platform, featuring gamified learning and development opportunities.
  • Wellbeing and Healthcare Benefits: Enjoy a range of wellbeing and healthcare benefits, including financial wellbeing support and employee assistance programs.
  • Flexible Working Hours: Enjoy a flexible working schedule that suits your needs.
  • Fun and Inclusive Work Environment: Be part of a dynamic and supportive team that values individuality and creativity.
Requirements
  • Personality and Communication Skills: Possess excellent communication and interpersonal skills, with a warm and friendly demeanor.
  • Problem-Solving and Adaptability: Demonstrate proactive problem-solving skills and adaptability in a fast-paced environment.
  • Knowledge and Recommendations: Develop in-depth knowledge of the hotel, local area, and services to make informed recommendations to guests.
  • Teamwork and Collaboration: Demonstrate a strong ability to work collaboratively with colleagues and other departments to achieve exceptional guest satisfaction.

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