Senior IT Support Specialist

5 days ago


Cirencester, Gloucestershire, United Kingdom Royal Agricultural University Full time £28,759 - £33,965

Job Summary:

The Royal Agricultural University is seeking a highly skilled and experienced Senior IT Support Specialist to join our Digital Operations team. As a key member of the team, you will be responsible for delivering effective and efficient IT and audio-visual support services to the University community.

Key Responsibilities:

  • Manage the workload of the team, providing second-line support and escalating issues to the Digital Operations Manager or Digital Architecture team as necessary.
  • Monitor progress and resolutions of all tickets, ensuring timely and efficient resolution of IT and audio-visual issues.
  • Provide technical guidance and support to staff, students, and other users, ensuring they have access to the necessary resources and tools to perform their duties.
  • Collaborate with the Digital Operations Manager to develop and implement IT and audio-visual strategies that align with the University's digital innovation goals.
  • Contribute to the development of digital innovation across the University, enabling academic staff, enriching the curriculum, and supporting both face-to-face and distance learning.

Requirements:

  • Proven experience in supporting both software and hardware installations.
  • Sound practical and theoretical knowledge of digital systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, students, and other stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

Benefits:

  • Generous 30 days annual leave entitlement plus bank holidays (pro rata for part-time posts).
  • Pension scheme.
  • Free and guaranteed parking on campus and free shuttle bus from campus to Cirencester town centre during semester time.
  • Discounted catering facilities.
  • Discounted onsite gym.
  • Free library services.
  • Employee assistance programme.
  • Occupational health and counselling services.
  • Cycle to work scheme.
  • Staff development opportunities.


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