Senior IT Support Specialist
5 days ago
Job Summary:
The Royal Agricultural University is seeking a highly skilled and experienced Senior IT Support Specialist to join our Digital Operations team. As a key member of the team, you will be responsible for delivering effective and efficient IT and audio-visual support services to the University community.
Key Responsibilities:
- Manage the workload of the team, providing second-line support and escalating issues to the Digital Operations Manager or Digital Architecture team as necessary.
- Monitor progress and resolutions of all tickets, ensuring timely and efficient resolution of IT and audio-visual issues.
- Provide technical guidance and support to staff, students, and other users, ensuring they have access to the necessary resources and tools to perform their duties.
- Collaborate with the Digital Operations Manager to develop and implement IT and audio-visual strategies that align with the University's digital innovation goals.
- Contribute to the development of digital innovation across the University, enabling academic staff, enriching the curriculum, and supporting both face-to-face and distance learning.
Requirements:
- Proven experience in supporting both software and hardware installations.
- Sound practical and theoretical knowledge of digital systems.
- Excellent communication and interpersonal skills, with the ability to work effectively with staff, students, and other stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
Benefits:
- Generous 30 days annual leave entitlement plus bank holidays (pro rata for part-time posts).
- Pension scheme.
- Free and guaranteed parking on campus and free shuttle bus from campus to Cirencester town centre during semester time.
- Discounted catering facilities.
- Discounted onsite gym.
- Free library services.
- Employee assistance programme.
- Occupational health and counselling services.
- Cycle to work scheme.
- Staff development opportunities.
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