Sales and Onboarding Specialist

3 weeks ago

Fleet, Hampshire, United Kingdom Moove Full time
About Moove

Moove is a pioneering company that is revolutionizing the auto finance industry by providing innovative solutions for on-demand mobility marketplaces. Our mission is to make the world more productive and successful by democratizing vehicle ownership and empowering mobility entrepreneurs worldwide.

Job Summary

We are seeking a highly skilled Sales and Onboarding Executive to join our team in Mexico. As a key member of our sales team, you will be responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist, requiring strong communication, relationship-building, and project management skills.

Key Responsibilities
  • Deliver exceptional in-person support to our drivers, ensuring 100% satisfaction.
  • Walk drivers through onboarding and all the tools necessary for success.
  • Help brand the Moove name and get drivers excited about our services.
  • Stay up-to-date on Moove policies and procedures.
  • Register new drivers and review accurate driver information while ensuring compliance with Moove standards.
  • Welcome and greet customers delightfully.
  • Accurately describe Moove's product features and benefits to drivers.
  • Ensure all onboarded drivers are transferred to the Moove Fleet account.
  • Resolve driver-related issues.
  • Work with the City Fleet Manager to build harmonious relations between drivers.
  • Build a driver funnel dashboard for new driver acquisition across various channels.
  • Manage driver referral and incentive schemes.
  • Manage driver agency relationships to ensure they meet company KPIs.
Requirements
  • A Bachelor's degree in any field, such as sales, marketing, operations, or a related field.
  • A minimum of 2 years of experience in operations, supply chain, logistics, or marketplace experience in the mobility or tech industry.
  • Excellent communication skills, both verbal and written, in Spanish and English.
  • Excellent interpersonal and presentation skills, with the ability to communicate effectively with others at all levels of the organization and externally.
  • Must be customer service-centric.
  • Must possess basic administrative skills.
  • Ability to work independently with little or no supervision.
  • Ability to work in a fast-paced environment.
Key Metrics
  • Sign-up of number of drivers daily.
  • Healthy conversion from lead gen to conversion with deposit.
  • First trip to first month trip target to be mapped to performance.
  • Executive to Driver Partner (DP) knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance.
  • Sign-up incentives to be tiered basis 1st trip to 200th trip.

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