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Clinical Services Coordinator
2 months ago
Position Overview
Are you a skilled and dedicated administrator seeking a rewarding opportunity? If you possess a friendly demeanor, a compassionate nature, and a desire to enhance your professional skills, this role may be the perfect fit for you within a dynamic mental health service.
This diverse and engaging position offers administrative assistance to the North Somerset Recovery Service. You will be expected to exercise sound judgment and initiative, working both independently and collaboratively within the broader administrative team. Strong communication and organizational abilities are essential, as service user care is central to our mission, requiring empathy and compassion.
Previous experience in clerical and administrative roles is preferred, along with proficiency in Microsoft Office applications.
Key Responsibilities
Your primary duties will include providing comprehensive administrative support to multidisciplinary teams and departments, including designated medical personnel and junior medical staff. Flexibility and responsiveness to current requests and demands are crucial.
It is important to have an understanding of or experience with individuals who have faced mental health challenges, as some tasks may involve sensitive information. However, full support is provided through peer assistance, regular formal supervision, and access to employee support programs.
About Our Organization
We are Avon and Wiltshire Mental Health Partnership NHS Trust, a diverse organization with over 5,000 committed staff members delivering both inpatient and community-based mental health services.
Our services reach a wide population across various locations, ensuring that we cater to the mental health needs of individuals in our care.
Our exceptional team is dedicated to promoting mental health and well-being. We believe that a person-centered approach benefits both service users and employees, as satisfied and engaged staff provide superior care.
At our organization, we actively encourage applications from individuals of all backgrounds, particularly those from Black, Asian, and minority ethnic communities, individuals with disabilities, and members of the LGBTQ+ community. We value the unique experiences, perspectives, and knowledge that diversity brings to our team.
Job Duties
For a detailed list of responsibilities, please refer to the attached Job Description.
Utilize both written and verbal communication skills to engage with a diverse range of individuals.
Facilitate the exchange of information with patients, staff, and caregivers regarding appointments, admissions, and meetings.
Manage incoming mail (both paper and electronic) and ensure appropriate action is taken on high-priority items.
Handle both telephone and in-person interactions with distressed service users in a supportive and empathetic manner.
Coordinate meetings and appointments for team members.
Prepare patient reports, correspondence, and emails as needed, and address inquiries from patients through various communication channels. Accurately input patient data into the relevant systems.
Organize clinicians' schedules and draft clinic letters.
Process medication requests from clinicians and medical staff.
Generate reports and analyze data as required.
Perform general administrative tasks, including minute-taking.
Qualifications
Essential Experience
- General administration experience
Desirable Experience
- Note-taking and audio typing skills
Computer Skills
Essential Skills
- Proficiency in Microsoft Office
Desirable Skills
- Familiarity with RiO, Agresso, and other IT systems
Team Collaboration
Essential Skills
- Ability to work effectively as part of a team
Desirable Skills
- Empathy and consideration for others
Organizational Skills
Essential Skills
- Experience working within the NHS
Desirable Skills
- Experience in mental health settings
