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Technical Support Specialist

4 weeks ago

Northampton, Northamptonshire, United Kingdom Impellam Group Full time
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing critical support across various in-demand technology platforms.

Key Responsibilities:
  • Provide support in diverse technical areas including Windows Server, Microsoft Azure, MS SQL, SharePoint, Exchange, Teams, Hyper-V, VMware, and various networking technologies.
  • Collaborate with your team to efficiently manage and escalate support requests while maintaining high standards of customer service.
  • Build strong relationships with clients, offering proactive updates and solutions.
  • Contribute to server maintenance, patching, backups, and continuous improvement of IT environments.
Requirements:
  • 1+ year of experience in an IT support desk role, preferably within a Managed Service Provider (MSP), internal IT support, or telecommunications/networking environment.
  • Strong knowledge of networking and servers, with certifications a nice to have e.g. CompTIA A+ & N+, AZ-900 or higher being even more advantageous.
  • A proactive problem-solver with a focus on continuous improvement.
  • Excellent communication skills and a collaborative team player.
  • Ability to work a 4-on, 4-off shift pattern, including nights, weekends, and public holidays.
What We Offer:
  • Competitive salary of £28,000 - £30,000
  • 25 days holiday plus bank holidays, with an option to buy additional days
  • Hybrid working options depending on shift patterns
  • Life Assurance (4x basic salary) and Workplace Pension Scheme
  • Access to Perkbox and Employee Assistance Programme
  • Free parking at the Northampton office