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Lead Subject Matter Expert
3 months ago
Job Reference Number: 315184
Position: Lead Subject Matter Expert - SuccessFactors / Concur
Compensation: Starting salary from £35,000 with a potential performance bonus of up to 10%
Benefits: Company pension plan with competitive contribution rates
Generous annual leave of 25 days, plus public holidays, increasing to 27.5 days after a decade of service.
Employment Type: Permanent, Full-time
Location: Royal Mail Sheffield
We are currently seeking a SuccessFactors / Concur Subject Matter Expert (SME) to enhance our internal HR Information Systems team. This role offers a hybrid working model, allowing flexibility in your work environment.
Role Overview
As a key member of our team, reporting to the SuccessFactors Technical Lead, you will play a crucial role in the ongoing optimization, maintenance, and enhancement of our SuccessFactors and Concur solutions, ensuring alignment with customer needs and business standards.
Your responsibilities will include:
- Leading and facilitating business workshops to transform problem statements into clear and actionable business requirements, taking into account IT, business, and commercial considerations.
- Providing proactive technical support and development to clients, including solution design and implementation in line with governance and best practices.
- Planning and executing testing activities for all system modifications, managing change requests through the System Development Lifecycle.
- Building and nurturing effective relationships with external IT partners to ensure collaborative delivery of optimal solutions, fostering trust and credibility across all levels.
Candidate Profile
The ideal candidate will possess:
- Experience in a second-tier technical helpdesk for HCM, demonstrating strong attention to detail, critical thinking, and analytical capabilities.
- Expertise in the design and development of one or more SAP SuccessFactors HCM modules or SAP Concur, with a solid understanding of their integrations.
- A comprehensive understanding of the Systems Development Lifecycle, with hands-on experience in developing and deploying system solutions.
- Advanced proficiency in Microsoft Applications, including Visual Basic for Applications (VBA).
- Proven ability to manage stakeholders at various levels, effectively negotiating and influencing teams.
- Strong project management skills, with the capability to create and adhere to detailed work plans.
- Excellent communication, organizational, and time management skills.
- A collaborative team spirit and the ability to thrive under pressure to meet demanding targets.
Additional Benefits
We offer a range of benefits to support our employees, including:
- RMG Share Schemes: Partnership and matching share offers.
- Family-Friendly Support: Enhanced maternity, paternity, adoption, and shared parental leave.
- Discounts and Offers: Access to over 800 offers for savings on groceries, outings, holidays, and household expenses.
- Generous Sick Pay: Supportive company sick pay policy.
- Wellbeing Services: 24/7 access to resources for physical, mental, financial, and social support.
- Lifestyle Benefits: Options to purchase vehicles, technology, and health insurance products through salary deductions.
- Financial Guidance: Resources to assist with debt management and financial literacy.
- Healthcare Plans: Options for cash plans, dental coverage, and life insurance.
- Free and Discounted Products: Complimentary services and partner discounts.
Commitment to Diversity
Royal Mail values diversity and is committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
For more information about Royal Mail Group and our values, please refer to our official resources.
