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End User Compute Platform Lead

2 months ago

Coventry, Coventry, United Kingdom Cadent Gas Limited Full time
About the Role

Cadent Gas Limited is seeking a highly skilled and experienced Platform Owner to join our team. As a Platform Owner, you will be responsible for the day-to-day operations of our End User Compute platforms, which underpin the operations of our company and provide technical support to resolve incidents and problems on a 24x7x365 basis for 7000 people.

Key Responsibilities
  • Platform Strategy and Roadmap: Own the End User Compute platforms strategy and roadmap, covering enterprise tools, infrastructure, client devices, and security for the health of services, delivering regular patching and maintenance, hardware refresh and software upgrades (where required) to maintain supportability.
  • Team Management: Directly and indirectly manage up to 8 direct reports.
  • User-Centric Design: Champion user-centric design principles to ensure an intuitive and seamless experience for all platform users.
  • Security and Compliance: Work closely with the IAM platform owner and ensure the security and health of services, regular patching and maintenance, hardware refresh and software upgrades (where required) are delivered to maintain supportability. Ensure that the platforms comply with relevant industry standards and regulations and maintain a strong focus on data security, privacy, and cyber requirements.
  • Budget Management: Accountable for budget management and tracking costs for support, maintenance, and delivery across products/platforms.
  • Risk Management
  • Cross-Functional Collaboration: Coordinate and collaborate with Product/Platform Owners across ARTs/teams to ensure successful delivery of cross-roadmap activities and dependencies. Prioritise initiatives based on business impact, technical feasibility, and customer value.
  • Backlog Management: Take ownership of the platform's backlog, define user stories, prioritise work, deliver maximum value & realise business outcomes. Work across all ARTs to ensure timely delivery of enabler features & enhancements.
  • Stakeholder Management: Collaborate with cross-functional teams, including product/platform managers, architects, engineers, and business stakeholders to gather input, prioritise features and ensure the platforms meets the needs of internal and external stakeholders.
  • Security and Safety: Accountable for maintaining and safeguarding the security and safety of the Digital Enterprise Platforms in line with the Security Policies and Standards.
Requirements
  • Agile Development Methodologies: Experience with agile development methodologies, including SAFe and the role of a Product/Platform Owner.
  • Atlassian Tools: Proficient in the use of Atlassian products: Jira and Confluence and integrated products such as Miro.
  • Platform Ownership: Proven experience in a similar role, with a strong track record of platform ownership and delivery.
  • Team Leadership: Hands-on experience of leading agile delivery with mixed teams of in-house and external developers/engineers.
  • Technical Expertise: Experience of successfully building, leading and motivating multi-disciplinary in-house technical teams.
  • Second/Third Line Support: Strong experience in a second/ third line support role in a medium to large company, with significant technical delivery/support responsibility.
  • Team Management and Technology: Team management and technology experience supporting 24x7 infrastructure services.
  • Infrastructure, Networking, ISS and CNI Support: Experience managing teams delivering infrastructure, networking, ISS and CNI support.
Desirable Technical Knowledge or Qualifications
  • Microsoft Intune, Entra ID and Windows Autopilot
  • On Premise Active Directory and Certificate Services
  • Microsoft 365 and SharePoint
  • Windows 10/Windows 11
  • Microsoft Defender
  • Packaging Tools and Client Software Management and Maintenance
What's In It For You

Cadent Gas Limited is committed to supporting our employees to get the best out of themselves. For this role, we can offer:

  • Funding and Support: Funding and support towards completing qualifications.
  • Ample Opportunity for Progression: Ample opportunity for progression within the business.
  • Mentoring and Guidance: Mentoring and guidance opportunities.
Why Join Us

Cadent Gas Limited offers a host of benefits to suit your lifestyle and support your well-being. These include:

  • Annual Bonus
  • Pension Scheme: Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%).
  • Holiday Entitlement: 25 days holiday, plus statutory days, and an option to buy more.
  • Career Development: Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development.
  • Flexible Working: Flexible working.
  • Strong Commitments to ED&I: Strong commitments to ED&I.
  • Generous Family Provision Policies: Generous family provision policies.
  • Flexible Benefits: Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more.
  • My Offers Membership Card: My Offers membership card - offering discounts and savings from hundreds of retailers.
  • Volunteering Days: 2 paid volunteering days per year.
  • Gym Access: Free gym access at the Ansty office, as well as a 'Gympass' scheme providing free or heavily subsidised local gym memberships.