Operations Manager

1 month ago


Solihull, Solihull, United Kingdom Talent Hive Full time
About the Role

We are seeking an experienced Meeting and Events Operations Manager to join our team at a 5-star, luxury boutique hotel in Solihull. As a key member of our hospitality team, you will be responsible for overseeing the M&E department and ensuring exceptional service delivery to our customers.

Key Responsibilities
  • Manage and motivate the M&E team to deliver exceptional service and create a positive lasting impression on all customers.
  • Support all staff members and provide training to ensure they have the skills and knowledge needed to excel in their roles.
  • Work closely with the hotel's management team to develop and implement strategies to drive business growth and improve customer satisfaction.
Requirements
  • Proven experience in a similar role within the hospitality industry, preferably in a hotel or conference venue.
  • Exceptional leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and external partners.
What We Offer
  • A competitive salary of £30,000 per annum, plus additional gratuities of circa £4,000-£5,000 per year.
  • Meals on duty and fantastic discounts on hotel services and amenities.
  • A dynamic and supportive work environment, with opportunities for career progression and professional development.


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