ICT Service Desk Team Leader

1 week ago


Rickmansworth, Hertfordshire, United Kingdom Lloyds Banking Group Full time

We are seeking a highly skilled and experienced IT Service Desk Team Leader to join our team at Lloyds Banking Group. As a key member of our IT Service Desk, you will be responsible for leading a team of technical support specialists and ensuring the delivery of high-quality IT services to our customers.

Key Responsibilities:

  • Lead a team of technical support specialists to deliver excellent customer service and resolve IT issues in a timely and efficient manner.
  • Develop and implement effective processes and procedures to improve the efficiency and effectiveness of the IT Service Desk.
  • Collaborate with other teams across the organization to ensure seamless delivery of IT services and support.
  • Manage and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
  • Develop and implement training programs to enhance the skills and knowledge of the IT Service Desk team.
  • Monitor and analyze IT service desk metrics to identify areas for improvement and develop strategies to address them.

Requirements:

  • Proven experience in leading a team of technical support specialists in a fast-paced IT environment.
  • Strong technical knowledge of IT systems and services, including help desk software and IT service management frameworks.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
  • Ability to analyze complex IT issues and develop effective solutions.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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