ICT Service Desk Team Leader
1 week ago
We are seeking a highly skilled and experienced IT Service Desk Team Leader to join our team at Lloyds Banking Group. As a key member of our IT Service Desk, you will be responsible for leading a team of technical support specialists and ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities:
- Lead a team of technical support specialists to deliver excellent customer service and resolve IT issues in a timely and efficient manner.
- Develop and implement effective processes and procedures to improve the efficiency and effectiveness of the IT Service Desk.
- Collaborate with other teams across the organization to ensure seamless delivery of IT services and support.
- Manage and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Develop and implement training programs to enhance the skills and knowledge of the IT Service Desk team.
- Monitor and analyze IT service desk metrics to identify areas for improvement and develop strategies to address them.
Requirements:
- Proven experience in leading a team of technical support specialists in a fast-paced IT environment.
- Strong technical knowledge of IT systems and services, including help desk software and IT service management frameworks.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
- Ability to analyze complex IT issues and develop effective solutions.
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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