Current jobs related to Customer Relations Officer - Bristol, Bristol - Bristol City Council

  • Customer Service Officer

    3 days ago

    Bristol, Bristol, United Kingdom Bristol City Council Full time

    Job OverviewAs a Customer Relations Officer at Bristol City Council, you will be part of a centralized team supporting service-based officers who handle complaints and councillor/MP cases. Your primary focus will be on Housing and Landlord Services casework, specifically Complaints, with occasional work on non-Housing related cases.Key ResponsibilitiesTriage...

  • Customer Relations Specialist

    6 days ago

    Bristol, Bristol, United Kingdom DAS Full time

    About The RoleWe are seeking a skilled Customer Relations Specialist to join our team at DAS. As a key member of our Customer Relations team, you will play a vital role in delivering a responsive complaint handling service to our customers and business partners.This position offers the opportunity to gain a comprehensive understanding of all complaints...

  • Customer Relations Specialist

    1 month ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a skilled Customer Relations Executive to join our team at DAS, where you will play a crucial role in delivering a responsive complaint handling service to our customers and business partners.This position offers a unique opportunity to gain a deep understanding of all complaints handling activities conducted within our...

  • Customer Relations Specialist

    1 month ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a skilled Customer Relations Executive to join our team at DAS, where you will play a crucial role in delivering a responsive complaint handling service to our customers and business partners.This position offers a unique opportunity to gain a deep understanding of all complaints handling activities conducted within our...

  • Customer Relations Specialist

    1 month ago

    Bristol, Bristol, United Kingdom DAS Full time

    About The RoleWe are seeking a skilled Customer Relations Executive to join our team at DAS, where you will play a crucial role in delivering a responsive complaint handling service to our customers and business partners.This position offers a unique opportunity to gain a comprehensive understanding of all complaints handling activities conducted within our...

  • Customer Relations Specialist

    1 month ago

    Bristol, Bristol, United Kingdom DAS Full time

    About The RoleWe are seeking a skilled Customer Relations Executive to join our team at DAS, where you will play a crucial role in delivering a responsive complaint handling service to our customers and business partners.This position offers a unique opportunity to gain a comprehensive understanding of all complaints handling activities conducted within our...

  • Customer Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a highly skilled Customer Relations Executive to join our team at DAS. As a key member of our Customer Relations team, you will play a vital role in delivering a responsive complaint handling service to our customers and business partners.This position offers a unique opportunity to gain a comprehensive understanding of all...

  • Customer Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a highly skilled Customer Relations Executive to join our team at DAS. As a key member of our Customer Relations team, you will play a vital role in delivering a responsive complaint handling service to our customers and business partners.This position offers a unique opportunity to gain a comprehensive understanding of all...

  • Customer Relations Specialist

    1 week ago

    Bristol, Bristol, United Kingdom DAS Full time

    About The RoleWe are seeking a skilled Customer Relations Specialist to support the delivery of a responsive complaint handling service to customers and business partners.This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within DAS, noting and reporting findings and corrective actions through...

  • Customer Relations Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a skilled Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners at DAS.This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within DAS, noting and reporting findings and corrective actions...

  • Customer Relations Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a skilled Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners at DAS.This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within DAS, noting and reporting findings and corrective actions...

  • Customer Relations Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a skilled Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners at DAS.This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within DAS, noting and reporting findings and corrective actions...

  • Customer Relations Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a skilled Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners at DAS.This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within DAS, noting and reporting findings and corrective actions...

  • Customer Relations Specialist

    2 weeks ago

    Bristol, Bristol, United Kingdom DAS Full time

    About the RoleWe are seeking a highly skilled Customer Relations Executive to join our team at DAS, responsible for delivering a responsive complaint handling service to customers and business partners.This role will provide an opportunity to gain a comprehensive understanding of all complaints handling activities conducted within DAS, including noting and...

  • Customer Relations Negotiator

    2 days ago

    Bristol, Bristol, United Kingdom DAS Full time

    About The RoleWe are seeking a talented Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners.This position will provide the opportunity to gain an understanding of all complaints handling activity conducted within DAS, noting and reporting findings and corrective actions through...

  • Customer Service Liaison Officer

    6 days ago

    Bristol, Bristol, United Kingdom Bristol City Council Full time

    Job OverviewThe Customer Relations Officer will join a centralised Customer Relations Team, supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year.Key responsibilities include triaging Housing and Landlord Services cases within agreed timescales, assigning casework to the right teams and...

  • Customer Service Liaison Officer

    2 weeks ago

    Bristol, Bristol, United Kingdom Bristol City Council Full time

    Job OverviewThe Customer Relations Officer will join a centralised Customer Relations Team, supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year.This role will focus on Housing and Landlord Services casework, primarily Complaints, with occasional non-Housing related casework.The successful...

  • Customer Service Liaison Officer

    1 day ago

    Bristol, Bristol, United Kingdom Bristol City Council Full time

    Job Role: Customer Relations OfficerJob Type: Full Time, PermanentAs a key member of our centralised Customer Relations Team, you will support hundreds of service-based officers who handle thousands of complaints and councillor/MP cases annually.With a focus on Housing and Landlord Services casework, you will use your initiative and in-depth knowledge to...

  • Customer Liaison Officer

    4 weeks ago

    Bristol, Bristol, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

    Customer Liaison OfficerWe are partnering with a leading Housing Association in Bristol to recruit a Customer Liaison Officer for their Property Aftercare team on a three-month contract, which may be extended.This is a full-time position with an hourly rate of £26.66 per hour via an umbrella company. The start date is subject to notice.Key...

  • Customer Liaison Officer

    4 weeks ago

    Bristol, Bristol, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

    Customer Liaison OfficerWe are partnering with a leading Housing Association in Bristol to recruit a Customer Liaison Officer for their Property Aftercare team on a three-month contract, which may be extended.This is a full-time position with an hourly rate of £26.66 per hour via an umbrella company. The start date is subject to notice.Key...

Customer Relations Officer

1 month ago

Bristol, Bristol, United Kingdom Bristol City Council Full time
Job Description

Full Time, Permanent

You will join a centralised Customer Relations Team supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year.

As a key member of our team, you will focus on Housing and Landlord Services casework, primarily Complaints, although there may be occasions when you will be required to work on non-Housing related casework.

You will use your initiative and in-depth knowledge to triage Housing and Landlord Services cases within the agreed timescales. This will include assigning casework to the right teams and officers using the council's i:Casework system, sending customised acknowledgment emails, responding to complaints when appropriate and coordinating responses for complex, multi-service complaints.

You will also provide advice and guidance to service-based staff who deal with casework, who occasionally require help with procedures, system queries or complex cases.

Key Responsibilities:

  • Triage and assign casework to the right teams and officers
  • Send customised acknowledgment emails and respond to complaints
  • Coordinate responses for complex, multi-service complaints
  • Provide advice and guidance to service-based staff

Why Bristol City Council?

We offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles, hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.