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Client Relations Manager

3 months ago

Wellingborough, Northamptonshire, United Kingdom Axi Full time

Position Overview: Customer Liaison Manager

Location: Wellingborough

Compensation: £35,000 - £45,000 DOE

Working Hours: Monday to Friday, 39.5 hours per week

Axi Recruitment is excited to partner with one of the UK's premier motor vehicle solutions providers. Our client is in search of a skilled Customer Liaison Manager to join their management team, focusing on enhancing service delivery, departmental frameworks, resources, systems, standards, and processes throughout the organization.

Key Responsibilities:

  • Design and execute a robust framework for effective complaint resolution, investigation, and root cause analysis.
  • Oversee the development and implementation of complaint management strategies and policies across the organization.
  • Ensure comprehensive and impartial investigations of all customer complaints within established service standards.
  • Commit to delivering exceptional customer service and advocate for the customer experience across the organization, while possessing the ability to analyze outcomes.
  • Lead, develop, and inspire the customer liaison team to meet performance, conduct, training, and HR standards.
  • Evaluate and enhance templates, ensuring that staff are thoroughly trained and competent in their roles.

Candidate Profile:

  • Experience in complaint management within the insurance or regulated services sector is preferred.
  • Exceptional verbal and written communication skills.
  • Proven experience in team management and development.
  • Ability to effectively engage with customers, clients, regulators, and third parties.
  • Strong organizational skills with the capability to prioritize a demanding workload and meet established deadlines and objectives in a results-driven environment.
  • Solid analytical and decision-making skills.

Employee Benefits:

  • 32 days of annual leave, inclusive of bank holidays.
  • Additional leave for personal celebrations.
  • Holiday purchase program.
  • Employee benefits program.
  • Complimentary parking.
  • Special food events.

For further details regarding this opportunity, please reach out for more information.