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Client Relationship Manager

2 months ago


Portsmouth, Portsmouth, United Kingdom Lead Forensics Full time
Position Overview

We are looking for a dedicated Account Manager to join our dynamic team. This role is pivotal in ensuring our clients achieve maximum value from our services.

Key Responsibilities
  • Establish and nurture strong relationships with clients.
  • Conduct regular meetings to assess client needs and satisfaction.
  • Address and resolve any client issues promptly.
  • Identify opportunities for upselling and expanding existing contracts.
  • Contribute to overall revenue growth through strategic account management.
Qualifications

The ideal candidate will possess:

  • A minimum of 2-3 years of experience in Account Management or Customer Success.
  • Proficiency in CRM systems.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving and negotiation abilities.
  • A goal-oriented mindset with strategic thinking capabilities.
What We Offer

Our company provides a comprehensive benefits package, including:

  • A clear career progression path.
  • World-class training and development opportunities.
  • Team incentives and social events.
  • A competitive commission structure.
  • Enhanced benefits, including a pension plan and holiday time.
  • Access to an onsite gym and employee assistance programs.

This is a full-time position with a hybrid working model, requiring attendance at the office three days a week.