Contract Administrator
4 weeks ago
About the Role
JLL is seeking a skilled Contract Administrator to join our team. As a Contract Administrator, you will be responsible for the execution of end-to-end work order management, including coordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
Main Responsibilities
- Accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
- Monitor, action, and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procure services from external supply partners, including purchase order creation and service delivery management.
- Develop and maintain a good understanding of the core Corrigo application, mobile, and scheduling systems, the facilities management services provided to clients, client systems, and all relevant process and procedures.
- Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and call observations.
- Take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
- Handle and actively resolve any customer issues according to the Customer Complaint process.
- Be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
Requirements
- 2+ years working within an administration/work order/scheduling/mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high-paced environment.
Location
On-site – Derby, GBR
JLL is an equal opportunities employer and welcomes applications from all qualified candidates. If you require any adjustments to the application process, please email or call +44 (0) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process.
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