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Technical Support Specialist

2 months ago

Salisbury, United Kingdom Rise Technical Recruitment Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Rise Technical Recruitment. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients globally.

Key Responsibilities
  • Provide technical support via phone and email to clients worldwide.
  • Maintain accurate records of customer interactions and product issues.
  • Troubleshoot network and customer-related issues in a timely and efficient manner.
  • Dispatch product parts as needed to ensure timely resolution of customer issues.
Requirements
  • Demonstrated knowledge of technical product support and troubleshooting.
  • Experience in troubleshooting network issues and providing excellent customer service.
  • High attention to detail and accuracy in record-keeping.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from candidates who meet the requirements of the role. Please note that we can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.