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Client Training Support Specialist

3 months ago


Newmarket, Suffolk, United Kingdom Swift Recruit Full time

About Us: At Swift Recruit, we pride ourselves on our commitment to excellence and meticulous attention to detail, positioning ourselves as leaders in the premium market.

Role Overview: As a vital member of our dynamic customer service team, you will serve as the primary liaison for our clients.

Key Responsibilities:

  • Engage with customers through various channels including email, live chat, and phone.
  • Facilitate the creation of customer orders and manage payment processing.
  • Provide support to fellow team members in delivering exceptional service.

Essential Qualifications:

  • Proficient in written and verbal English, along with strong numerical abilities.
  • Experience with Microsoft Office Suite.
  • Familiarity with software tools such as Shopify, Gorgias, and NetSuite is advantageous; comprehensive training will be provided.

Work Environment: This is a full-time position based in an office setting, with a standard workweek from Monday to Friday.

Additional Information: A rotating schedule may include occasional weekend and holiday shifts. Enjoy a generous leave policy with 26 days of annual leave.