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Regional Operations Supervisor

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Lincoln, Lincolnshire, United Kingdom OCS Group Full time

El Supervisor de Operaciones Regional es el encargado de gestionar los aspectos operativos y estratégicos diarios de acuerdo con el Contrato de Servicio para varios contratos de limpieza en su área designada.

Implementar y mantener las políticas y procedimientos de la empresa dentro del ámbito de responsabilidad.

Colaborar en la movilización de nuevos contratos. El horario de trabajo es de lunes a viernes, de 06:00 a 18:00, con un total de 40 horas semanales, en un puesto permanente a tiempo completo.

Tareas y responsabilidades clave:

  • Asegurar que todos los servicios operen de acuerdo con las especificaciones del Acuerdo de Nivel de Servicio, como mínimo.
  • Comprender y cumplir con todos los requisitos regulatorios y legislativos.
  • Brindar apoyo a los líderes de equipo y supervisores.
  • Visitar diversos sitios dentro del área para coordinar con clientes y equipos de limpieza.
  • Buscar proactivamente nuevas formas de proporcionar eficiencias tanto en costos como en servicios.
  • Realizar inspecciones y controles rutinarios de los estándares de limpieza.
  • Solicitar los materiales y consumibles de limpieza pertinentes.
  • Realizar capacitación en el lugar y charlas de 'toolbox'.
  • Organizar la cobertura del personal durante vacaciones y ausencias.
  • Planificar tareas y actividades de limpieza periódicas.
  • Asistir a reuniones mensuales en el sitio con los Clientes.
  • Proporcionar un informe mensual detallado.
  • Estar disponible durante el día a través de un teléfono móvil proporcionado, para brindar asistencia a varios equipos.
  • Gestionar y distribuir todas las hojas de trabajo de los operadores cada dos semanas.

Estándares de Calidad:

  • Asegurar que se cumplan todas las políticas y procedimientos específicos de la empresa y del cliente.

Salud y Seguridad:

  • Las políticas de Salud y Seguridad deben estar actualizadas, asegurando el cumplimiento de toda la legislación y las mejores prácticas.
  • Asegurar que los intereses de la empresa se mantengan en todo momento.
  • Asegurar que se realicen investigaciones completas cuando sea necesario (por ejemplo, incidentes reportables por RIDDOR), notificando al Gerente de Operaciones tan pronto como sea razonablemente posible.
  • Asegurar que se realicen evaluaciones de riesgos y se revisen continuamente, implementando las recomendaciones.

Gestión del Personal:

  • Brindar apoyo a los diversos líderes de equipo a diario.
  • Actuar adecuadamente bajo la orientación del asesor de Recursos Humanos cuando sea necesario.
  • Gestionar y administrar evaluaciones de riesgos, Salud y Seguridad, cambios en procedimientos y otros documentos de mejores prácticas laborales para todo el personal del sitio.

Comunicación:

  • Mantener una comunicación efectiva con los líderes de equipo, clientes y gerente de línea.

Otros:

  • Ser flexible en su enfoque laboral, ya que las horas pueden variar de un día a otro.
  • Se proporcionará un portátil, teléfono móvil y una asignación para automóvil (el automóvil debe tener menos de 10 años y estar asegurado para uso comercial).

Este perfil de trabajo no es exhaustivo, pero refleja los principales requisitos del puesto en este momento. Se espera que el titular del puesto realice otras tareas que correspondan a este nivel de posición.

Calificaciones, habilidades y experiencia:

  • Fuertes habilidades numéricas y de alfabetización.
  • Excelentes habilidades interpersonales (comunicación, presentación, persuasión y motivación) y resiliencia emocional.
  • Fuerte capacidad para trabajar en equipo y liderazgo.
  • Excelentes habilidades organizativas.
  • Pensador lateral (innovación).
  • Experiencia en la gestión de contratos de limpieza comercial externalizados, idealmente en un entorno educativo.
  • Conocimientos informáticos – Paquetes de Microsoft, incluyendo Excel, Power BI y el uso de software de gestión de personal.
  • IOSH (Deseado).
  • Membresía IWFM (Deseado).
  • Experiencia en gestión de múltiples sitios (Deseado).
  • Se requiere verificación DBS completamente mejorada.