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Head of IT Service Integration and Management

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: Head of IT Service Integration and Management

Are you a seasoned IT professional looking for a new challenge? Do you have a passion for service integration and management? We are seeking an experienced Head of IT Service Integration and Management to join our team at Hays Specialist Recruitment Limited.

About the Role

The successful candidate will be responsible for overseeing the coordination and integration of multiple IT service providers to ensure seamless delivery of services that meet the needs of our clients. This role is critical for enhancing service quality, improving operational efficiency, and driving continuous improvement in service delivery.

Key Responsibilities
  • Strategic Leadership: Develop and implement the SIAM strategy, aligning it with organisational goals and fostering a culture of service quality and innovation.
  • Team Management: Lead, mentor, and manage the SIAM team, promoting professional development and a collaborative environment.
  • Stakeholder Engagement & Relationship Management: Collaborate with stakeholders to ensure alignment on service delivery and manage escalations and strategic discussions.
  • Service Integration and Delivery: Oversee the integration of services from multiple providers, ensuring seamless delivery and maintaining up-to-date service catalogues.
  • Performance Management & Continuous Improvement: Define and track KPIs and SLAs, lead performance reviews, and foster continuous improvement.
  • Risk Management & Compliance: Identify and mitigate risks, ensure compliance with policies and regulations, and update risk management plans.
  • Budget Management & Resource Allocation: Develop and manage the SIAM budget, optimise spending, and allocate resources effectively.
  • Technology & Process Innovation: Implement tools and technologies to support SIAM processes, stay current with industry trends, and drive process automation and service delivery efficiency.
Requirements
  • Extensive experience in IT service management, with a proven track record in leadership roles overseeing multiple service providers.
  • Deep understanding of Service Integration and Management principles, frameworks, and best practices.
  • Proficiency in ITIL, DevOps, and Agile methodologies, along with experience using leading ITSM toolsets.
  • Demonstrated ability to lead and inspire cross-functional teams and effectively manage stakeholder relationships.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities, with a commitment to continuous improvement.
  • Experience of managing budgets and conducting financial analysis.
What We Offer
  • 3-6 Month Contract (possibility of extension)
  • £ per day rate Outside IR35 (via Limited Company)
  • The ability to work remotely from home - UK work eligibility still applies.