Resident Liaison Officer

20 hours ago

Basingstoke, United Kingdom Alexander Fisher Full time

Job Title: Resident Liaison Officer

Job Type: Full-time

Company: Alexander Fisher

Location: Basingstoke

About the Role:

We are seeking an experienced Resident Liaison Officer to join our team in Basingstoke. As a Resident Liaison Officer, you will play a crucial role in facilitating the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives, and the team.

Key Responsibilities:

  • Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
  • Maintain customer service processes and systems as relevant for the site / residents.
  • Liaise with site team and Project Manager to ensure the smooth running of the project.
  • Basic site administration including data entry of the in-house 'probe' system for:
    • Delivery receipts – Update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team.
    • Site stock takes – Update and send to head office by you once a week following this stock take.
    • Update and close out alerts – Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this.
    • Right to Work Checks – Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website.
  • Draft responses and communications for residents and other parties.
  • Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised and recommend changes, in line with company policies.
  • Ensure prompt resolution / closure of all RLO matters.
  • Maintain record of all issues raised with all points of resolution on Probe.
  • Escalate unresolved issues to CSM, when appropriate to do so.

Key Tasks:

  • Answering of phone calls and making any necessary appointments.
  • Work with client and resident representatives to track all services within the project, issues raised and their resolution.

What We Offer:

We offer a competitive salary, healthcare, pension, and travel paid for. If you are a motivated and experienced Resident Liaison Officer looking for a new challenge, please apply.

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