Senior Administrator
2 months ago
We are seeking a highly skilled and experienced Senior Administrator to join our team at Dingle Park Practice. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our practice.
Key Responsibilities- Oversee the administration and support operations of the practice, ensuring that all tasks are completed in a timely and efficient manner.
- Support the Assistant Practice Manager with staff development, providing guidance and direction to ensure that staff are up to date with mandatory training.
- Identify and deliver team training where required, to enhance the skills and knowledge of our administrative staff.
- Compile and manage reception and administration staff rotas, ensuring that adequate cover is provided for periods of leave and other staff absences.
- Review and update all reception and administration policies and procedures as required, to ensure that they are compliant with current legislation.
- Support the management team in the compilation of practice reports and the practice development plan, to ensure that our practice is operating effectively and efficiently.
- Develop, implement and embed efficient reception and office processes and procedures, to ensure that our practice is operating in accordance with best practice.
- Maintain an effective appointment system for all services, to ensure that patients are able to access our services in a timely and efficient manner.
- Oversee workflow management, to ensure that all tasks are completed in a timely and efficient manner.
- Ensure that the NHS mailbox is managed efficiently and promptly, to ensure that all correspondence is dealt with in a timely manner.
- Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.
- Act as a focal point for the practice, managing requests from external organizations such as the DVLA, Solicitors, Insurance companies, Police and other organizations.
- Coordinate the provision of temporary reception and administration staff, to ensure that adequate cover is provided for periods of leave and other staff absences.
- Update the appointment system to reflect leave and other approved absences, to ensure that patients are able to access our services in a timely and efficient manner.
- Provide initial guidance and advice to patients who wish to complain, to ensure that their concerns are dealt with in a timely and efficient manner.
- Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.
- Act as building fire marshal, ensuring that evacuation lists are current and that the visitors log is used appropriately.
- Maintain the practice website, newsletters, leaflet and noticeboard, to ensure that our practice is represented in a professional and effective manner.
- Process changes to patient registration, deduction of record and new patient registration, to ensure that our patient records are accurate and up to date.
- Welcome patients and visitors to the practice, directing requests appropriately.
- Liaise with external agencies such as hospitals and community services, ensuring that referrals are processed efficiently.
- Deputize for the Assistant Practice Manager during periods of absence, to ensure that the practice continues to operate effectively and efficiently.
- Participate in audit as directed by the audit lead, to ensure that our practice is operating in accordance with best practice.
- Coordinate and produce meeting agendas and record the minutes of meetings as required, to ensure that our practice is represented in a professional and effective manner.
- Monitor and promote the use of the Friends and Family Test, to ensure that our patients are able to provide feedback on our services.
- Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives, to ensure that our practice is operating in a continuous improvement cycle.
- Schedule and take minutes for the Patient Participation Group Meetings, to ensure that our patients are able to participate in the decision-making process.
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