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Duty Manager

2 months ago


Burgess Hill, West Sussex, United Kingdom McCarthy and Stone Full time
About the Role

We are seeking a highly skilled Bank Duty Manager to join our team at McCarthy Stone, a leading provider of retirement living solutions. As a Bank Duty Manager, you will be responsible for ensuring the smooth operation of our development, providing exceptional customer service, and supporting the well-being of our residents.

Key Responsibilities
  • Manage the security and safety of the development, ensuring the well-being of residents and staff.
  • Oversee the Care and Support teams, providing guidance and support as needed.
  • Coordinate and facilitate activities that promote community spirit and resident engagement.
  • Provide emergency support to residents during night shifts, ensuring their needs are met promptly and efficiently.
  • Collaborate with colleagues to ensure seamless communication and a high level of customer service.
Requirements
  • Experience in a care or support environment, with a strong understanding of customer service principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with residents, staff, and external partners.
  • Ability to work independently and as part of a team, with a strong focus on resident satisfaction and well-being.
  • Knowledge of health and social care policies and procedures, with a commitment to delivering high-quality care.
  • Ability to adapt to changing situations and priorities, with a flexible and proactive approach to work.
What We Offer
  • A competitive salary and benefits package, including life assurance and company pension.
  • Opportunities for professional development and training, including management and leadership qualifications.
  • A supportive and collaborative work environment, with a focus on resident satisfaction and well-being.
  • Access to employee assistance programs, including counseling and legal advice.
  • A chance to make a positive difference in the lives of older people, every day.