Account Management Specialist

3 weeks ago

Whitehaven, Cumbria, United Kingdom Get Staffed Online Recruitment Full time

Account Management Specialist
Location: Flexible
Employment Type: Full Time / Permanent

Are you interested in joining a company that...

  • values its employees and clients equally?
  • is committed to sustainability and minimizing environmental impact?
  • offers a stable career path and opportunities for personal growth?

If your answer is yes, continue reading to learn more about this opportunity.

Our client, a leader in the packaging industry, is seeking an Account Management Specialist. Reporting to the Customer Service Team Leader, the successful candidate will collaborate effectively within the IAM team to provide outstanding customer service and ensure timely deliveries to valued clients.

Key Responsibilities

Main Duties

  • Serve as the primary contact for both existing and prospective clients
  • Handle sales inquiries and initiate the quotation process, securing relevant material pricing from designated suppliers
  • Process sales orders, modifications, and cancellations promptly while keeping clients informed
  • Generate purchase orders for client needs with designated suppliers, ensuring material availability for scheduled production
  • Minimize excess or outdated stock, ensuring all finished goods and raw materials are charged to clients within agreed timelines
  • Coordinate with various departments including planning, logistics, and external sales to meet client needs
  • Communicate with external contractors regarding the delivery and collection of goods as necessary
  • Maintain high standards of organization in the workspace and adhere to Health & Safety policies

Required Skills and Experience

  • Experience in a sales or customer service capacity
  • Proven track record in managing key accounts
  • Proficient in Microsoft Office applications
  • Familiarity with computerized sales order processing systems for data entry and record maintenance
  • Strong communication skills
  • Knowledge of SAP is a plus

Candidate Profile

  • A confident and articulate individual with strong personal drive and focus
  • A positive, proactive attitude
  • Commercial awareness coupled with excellent client relationship skills
  • Attention to detail and ability to demonstrate initiative
  • Flexible mindset and self-motivated
  • Excellent IT skills
  • Ability to work under pressure to meet tight deadlines
  • Ability to collaborate effectively within a team
  • Dedicated, organized professional with the ability to prioritize and multitask

What We Offer...

  • 25 days of annual leave (plus 8 statutory holidays)
  • Contributory pension scheme with access to independent financial advice
  • Opportunities for training and development
  • Free on-site parking
  • Employee Assistance Program providing 24/7 confidential support for you and your family
  • Access to on-site mental health and wellbeing resources
  • Regular health assessments (role dependent)
  • Cycle to work scheme

About Our Client

They are a leading manufacturer of sustainable packaging solutions, deeply committed to the health, safety, and wellbeing of their employees and the communities they serve. They invest in their workforce, fostering an environment where individuals can reach their full potential and become valued members of the team.

They aim to create an inclusive workplace where individuals from diverse backgrounds can thrive. They appreciate different perspectives, skills, and experiences and encourage applications from all communities.

They are:

  • A Disability Confident Employer, guaranteeing interviews for candidates who meet essential criteria.
  • Open to flexible working arrangements, including part-time hours and hybrid working options.
  • Committed to a range of Family Friendly policies, including emergency leave for dependants and generous parental leave provisions.

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