Account Management Specialist

3 weeks ago

Whitehaven, Cumbria, United Kingdom Get Staffed Online Recruitment Full time

Account Management Specialist
Location: Whitehaven, Cumbria
Employment Type: Full Time / Permanent

Are you interested in joining a company that...

  • values its workforce and clientele equally?
  • is committed to eco-friendly practices and the sustainability of its operations?
  • offers a stable career path and opportunities for personal growth?

If your answer is yes, continue reading to discover more about this opportunity.

Our client, a leader in sustainable packaging solutions, is seeking an Account Management Specialist. Reporting to the Customer Service Team Leader, the successful candidate will collaborate effectively within the IAM team to provide outstanding customer service and ensure timely deliveries to valued clients.

Key Responsibilities

Main Duties

  • Serve as the primary contact for both existing and prospective clients
  • Handle sales inquiries and initiate the quotation process, sourcing material prices from designated suppliers
  • Process sales orders, modifications, and cancellations promptly while keeping clients informed
  • Generate purchase orders for client needs with designated suppliers, ensuring material availability for production schedules
  • Minimize excess or outdated stock, ensuring all finished goods and raw materials are billed to clients within agreed timelines
  • Coordinate with various departments, including planning, logistics, and external sales, to meet client requirements
  • Communicate with external contractors regarding the delivery and collection of goods as necessary
  • Maintain a tidy workspace and adhere to Health & Safety regulations

Required Skills and Experience

  • Experience in a sales or customer service capacity
  • Proven track record in managing key accounts
  • Proficient in Microsoft Office applications
  • Familiarity with computerized sales order processing systems for data entry and record keeping
  • Exceptional communication abilities
  • Knowledge of SAP is advantageous

Candidate Profile

  • A confident and articulate individual with a strong personal drive
  • A positive, proactive attitude
  • Commercial awareness coupled with excellent client relationship skills
  • Attention to detail and the ability to demonstrate initiative
  • Flexible mindset and self-motivated
  • Strong IT proficiency
  • Ability to thrive under pressure and meet tight deadlines
  • Effective team player
  • Dedicated, organized professional with the ability to prioritize and multitask

What We Offer...

  • 25 days of annual leave (plus 8 statutory holidays)
  • Contributory pension scheme with access to independent financial advice
  • Training and development opportunities
  • Complimentary on-site parking
  • Employee Assistance Program - 24/7 confidential support for you and your family
  • Access to on-site mental health and wellbeing resources
  • Regular health assessments (role dependent)
  • Cycle to work initiative

About Our Client

They are a prominent manufacturer of sustainable paper-based packaging solutions. They prioritize the health, safety, and wellbeing of their employees, the communities they serve, and the quality of service provided to their clients.

With a loyal and skilled workforce, they invest in employee development and encourage individuals to reach their full potential; you could become a valued member of their team.

They strive to foster an inclusive workplace where individuals from diverse backgrounds can thrive. They appreciate varied perspectives, skills, and experiences and welcome applications from all communities.

They are committed to:

  • Being a Disability Confident Employer, guaranteeing interviews for candidates who meet essential criteria.
  • Considering flexible working arrangements, including part-time hours and hybrid working options.
  • Offering a comprehensive range of Family Friendly policies, including emergency leave for dependants and generous maternity, paternity, and adoption leave provisions.

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