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Technical Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Nimble Approach Full time

Job Overview

Nimble Approach is a rapidly growing Product & Tech consultancy that delivers value and enhances organisations. We pride ourselves on delivering great projects to multiple clients in different industries, including Education, Government, Betting & Gaming, Utilities, Fintech, Manufacturing, and Healthcare.

Our Culture

We believe in delivering value at pace and enhancing the organisations that we work with. This would not be possible without our amazing Nimble specialists who leave their mark everywhere they go. Our projects are diverse and different, just like our ways of working and our people. One of our key focuses is maintaining a strong culture of pragmatic, skilled, egoless people who collaborate to get things done and have lots of fun along the way.

Our Team

We currently have offices in multiple locations, and we're looking for talented individuals to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients and internal teams.

Key Responsibilities

  • Diagnose and resolve technical issues with computer systems, networking, and software.
  • Provide strong customer service skills and pay close attention to systems and environments to accurately identify, replicate, and fix issues.
  • Efficiently manage time and prioritise tasks, often under pressure.
  • Work independently and collaborate with other team members to deliver high-quality results.
  • Commit to continuous professional development and learning.
  • Stay up-to-date with the latest technologies and trends in the industry.

What We Offer

  • Private healthcare for you and a family member through Westfield Health.
  • Flexible / Hybrid working arrangements.
  • Enhanced Parental pay.
  • Volunteer Days.
  • Multiple Qualified Mental Health First Aiders with regular 1-1's available.
  • £2,000 champion fund to spend on your own L&D each year.
  • Referral scheme (£3,000) for every successful applicant.
  • Lots of career progression opportunities.
  • Laptop and any practicable equipment provided (either a Mac or Windows).
  • Relaxed and fun working environment.
  • Engaging and collaborative communities to be involved in.
  • A chance to be involved in company OKRs and shape how we will be in the future.
  • 25 days holiday allowance + bank holidays.
  • Company pension (with employer contributions).