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Customer Service Ambassador
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Welcome and Service Assistant. As an ambassador for the National Trust, you will be responsible for providing exceptional service to our visitors, promoting our values and working collaboratively with the team to deliver a high-quality experience.
Key Responsibilities
- Provide excellent customer service to visitors, responding to their queries and resolving any issues in a professional and courteous manner.
- Work collaboratively with the team to deliver a high-quality visitor experience, including leading volunteers and ensuring that all communications with visitors are clear and consistent.
- Promote the National Trust's values and mission, sharing stories about our work and the impact of supporter donations.
- Contribute to the development of new ideas and initiatives to improve the visitor experience.
What We Offer
- A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
- Opportunities for career development and growth, including a tailored personal development plan.
- A dynamic and supportive team environment, with flexible working arrangements whenever possible.
- Access to a range of employee benefits, including a rental deposit loan scheme and EV car lease scheme.
Requirements
- Excellent customer service skills, with the ability to work in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to work collaboratively with the team.
- Ability to adapt to changing circumstances and priorities.
- Positive attitude and willingness to learn new skills.
About the National Trust
The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture, where everyone feels they belong. We welcome and value difference, and we are working hard to create a more diverse and inclusive team.
