Customer Support Specialist
2 months ago
About the Role
We are seeking a highly organized and detail-oriented Customer Support Specialist to provide exceptional support to our customers and interface between Inspection services, laboratory services, and the customer.
Key Responsibilities
- Act as the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.
- Respond to customer inquiries, meeting pre-agreed service level requirements and ensuring customer satisfaction.
- Collaborate with laboratory staff and inspectors to ensure seamless communication and efficient sample collection and delivery.
- Prepare and maintain customer agreements, quotations, and reports, ensuring accuracy and attention to detail.
- Communicate with internal and external customers regarding sample requirements, collections, deliveries, and turnaround times.
- Follow up on progress and report results at regular intervals to customers.
- Authorise and issue customer reports, ensuring timely and accurate delivery.
- Liaise with internal offices and third-party laboratories for subcontracted work, ensuring smooth operations.
- Ensure all job files contain necessary information and are up-to-date.
About Intertek
Intertek is a global leader in quality assurance, providing testing, inspection, and certification services to ensure the quality, safety, and sustainability of products and services used by millions of people around the world.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and development within a dynamic and global organization.
- A collaborative and motivated team environment.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. Intertek operates a preferred supplier arrangement and does not accept unsolicited approaches from agencies.
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