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Customer Service Representative

2 months ago

Dundee, Dundee City, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking highly motivated and fluent Czech and/or Slovak speakers to join our excellent customer service team.

Key Responsibilities
  • Provide outstanding service to our Czech and/or Slovak speaking customers over the phone, email, and live chat.
  • Assist customers with order queries, delivery updates, product information, and more.
  • Resolve customer complaints and issues promptly.
  • Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
Requirements
  • Excellent written and spoken Czech and/or Slovak language skills.
  • A genuine passion for delivering exceptional customer service.
  • Excellent communication skills and a friendly, approachable demeanour over the phone.
  • Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
  • Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
What We Offer
  • Join a company that values diversity, inclusivity, and work-life balance.
  • Benefit from comprehensive training and ongoing support to excel in your role.
  • Enjoy excellent career progression opportunities.
  • Receive competitive pay and exciting benefits.