Senior Business Operations Manager

3 weeks ago


Belfast, United Kingdom Corvus Full time £35,000

### Job Title: Senior Business Operations Lead

### Job Summary:

We are seeking an experienced Senior Business Operations Lead to join our Customer Service department at Corvus. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring business growth, customer loyalty, and satisfaction.

### Key Responsibilities:

* Manage the Customer Service team to ensure efficient service provision and promote quality through processes and procedures.
* Maintain the CRM and Billing platform, providing training for Customer Service staff and supporting team performance.
* Collaborate with the team to assign tasks, monitor progress, and drive business growth.
* Develop and implement processes to improve customer satisfaction and loyalty.
* Analyze data to identify trends and areas for improvement.

### Requirements:

* 3 years of experience using a Call Management System/CRM.
* Relevant experience in a Telecommunications/Network/IT Customer Service environment (desirable).

### What We Offer:

* Competitive salary (Up to £36k) and benefits package.
* Professional development and career growth opportunities.

### About Corvus:

Corvus is a dynamic and growing company that values its employees and customers. We are committed to delivering exceptional customer service and building strong relationships with our customers.

### How to Apply:

If you are a motivated and experienced Senior Business Operations Lead looking for a new challenge, please submit your application.



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