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Retail Operations Leader

2 months ago


Harrogate, North Yorkshire, United Kingdom Jones Bootmaker Full time

We are seeking a dedicated Store Supervisor to oversee our operations at Jones Bootmaker. This role is a permanent full-time position, requiring a commitment of 40 hours per week.

Are you a seasoned Retail Operations Leader or Assistant Supervisor with a customer-focused approach, eager for your next opportunity?

Do you take pride in achieving sales goals while inspiring and nurturing a team that feels like family?

Would you like to be part of a thriving business that values family principles and sustainability, where your contributions truly matter?

We are looking for a motivated individual with a strong passion for outstanding customer service, who fosters a lively and inviting atmosphere for both employees and customers.

As a third-generation family-owned business, we continue to grow while upholding our core values and culture, which are more robust than ever. In our bustling stores, every day presents new challenges, ensuring a dynamic work environment filled with opportunities for enjoyment.

Compensation, Work Hours & Benefits for our Store Supervisor

Up to £32,000 annually

Attractive Staff Discount program, with options to share benefits with family and friends Increasing Holiday Entitlement based on tenure. Company Pension Contributions, Discretionary Annual Bonus, and Death in Service benefit. Access to the Pavers Foundation: an employee-driven grant application and charitable initiative Opportunities through the Pavers Academy: offering career development through online learning, in-person courses, apprenticeships, professional certifications, and mentoring Wellbeing and financial support available through RetailTRUST

Daily Responsibilities as our Store Supervisor

Enhance store performance by making sound commercial decisions, collaborating with your area manager and head office teams to ensure optimal product availability for maximizing sales. Guide your team in fostering a customer-first culture, providing genuine, honest, and knowledgeable assistance regarding our products, ensuring the best customer service and experience. Inspire and develop yourself and your team to meet and exceed KPIs and reach your full potential. Cultivate self-awareness, being able to reflect, learn, and take accountability for yourself and your store's performance. Embody the Pavers ethos, consistently leading by example.

About Us

Pavers has proudly operated for over 50 years, thriving as a successful and highly profitable family-run footwear retail business, with a strong presence across the UK and Ireland. We manage over 190 stores, including the esteemed Jones Bootmaker and Herring Shoes brands, and are continuously expanding our store network. We have been recognized as one of the Top Retailers to work for in the UK, maintaining a prestigious 3* world-class employee engagement rating.

As the first major retailer to achieve Carbon Neutral status, we uphold this commitment annually, demonstrating our dedication to sustainability. Through the Pavers Foundation, we have contributed over £2.2 million since 2018, supporting essential causes in health, education, and community sectors.

Our nurturing family environment promotes exceptional job satisfaction, ensuring our team members are well-supported. We firmly believe that by investing in our people, we deliver the best service to our customers.

If this aligns with the type of organization you wish to be part of, we encourage you to consider this opportunity for the role of Store Supervisor.