Automotive Customer Support Specialist
1 month ago
Asahi Europe & International is seeking a Customer Relationship Executive to join our customer collaboration team.
The Customer Relationship Executive is responsible for supporting the team with key administrative tasks to ensure the smooth flow of goods from our UK warehouses to customers. This role will collate data for the team that provides the insight to enable quick decision making.
Accountable for supporting the order to cash process for their customer(s), ensuring supply chain service offering and operations are aligned with the commercial teams, mutual supply chain costs are optimized and opportunities for service enhancements are delivered.
Key Responsibilities- Delivering 95% service performance in all aspects of Service as measured by the customer case fill rate and delivery on time and supporting the customer in securing on-shelf availability.
- Monitoring daily sales and flagging issues by exception to the Customer Relationship Manager.
- Working with Customer Service and UK Distribution to ensure timely and accurate updates in SAP.
- Supporting Customer teams with managing 3PL failures.
- Performing bespoke analysis on sales and forecasting trends.
- Compiling standard S&OP Pre-reads and analysis.
- Utilizing customer systems – logging in and collating data to support the Customer Collaboration team.
- Liaising with the Customer to optimize product replenishment and successfully enable events (new SKUs, promotions).
- Monitoring actual orders against your demand forecast, investigating significant variances, understanding root causes and impacts across the wider Supply Chain.
- Increasing customer and Asahi supply chain value - identifying and implementing supply chain value projects.
- Participating in Weekly, Monthly and Quarterly Service Review meetings providing inbound service, including root cause and resolution.
- Strong Excel skills – Knowledge of Power Query is desirable.
- Good communication skills – ability to talk to customers on the phone.
- Knowledge of SAP is an advantage.
- Strong analytical skills able to make connections in data, events, and trends.
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are At Asahi Europe and International we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
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