Bilingual Customer Service Representative

4 weeks ago

London, Greater London, United Kingdom StockX group Full time
About the Role

We're seeking a highly skilled Bilingual Customer Service Specialist to join our team at StockX group. As a key member of our customer service team, you'll be responsible for providing exceptional support to our European customers, handling all their queries and concerns with professionalism and empathy.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and chat, ensuring a positive experience for our customers.
  • Take ownership of individual customer queries, working closely with internal stakeholders to resolve issues efficiently.
  • Contribute to the order fulfillment process, ensuring seamless delivery of our products to customers.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide accurate and helpful information to customers.
  • Collaborate with the team to identify and implement process improvements, enhancing the overall customer experience.

About You:

  • Proven experience in customer service or call center environments, with a strong track record of delivering excellent results.
  • Bilingual in English and Spanish (written and verbal), with excellent communication and interpersonal skills.
  • High school diploma or equivalent, with a passion for delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Flexibility to work variable shifts, including evenings and weekends, and willingness to travel to the Soho office when required.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including health insurance and retirement plans.
  • The chance to work with a leading e-commerce company, shaping the future of retail and customer experience.

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