Customer Experience Specialist
1 month ago
About the Role:
Stanmore Quality Surfacing Ltd is a leading provider of reinstatement, surfacing, and engineering solutions in London and the surrounding areas. We are seeking a Customer Excellence Officer to join our Customer Care Team to support our Gas Contract.
Job Purpose:
To proactively manage and deliver exceptional customer experiences, ensuring maximum CSAT performance on the contract.
Key Responsibilities:
- Pre-communication with customers to ensure accurate and up-to-date information, including vulnerable and PSR customers.
- Distribute heating appliances as needed.
- Advocate for the delivery of KNOCK– (knock, inform, open and honest, complete, knock) on-site communication process.
- Engage with customers, stakeholders, and the public to provide on-site customer support and coaching.
- Assist with enquiries and complaints, adhering to Cadent Gas' 60min response and 1 day closure objective.
- Share customer performance data, including CSAT scores and comments.
- Collate customer feedback, resolving negative feedback promptly and sharing positive feedback as accolades.
- Liaise with the client to understand performance and work collaboratively.
- Attend internal contract meetings and provide data as required.
Requirements:
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work collaboratively with operational teams and site managers. Strong problem-solving skills and attention to detail are essential for this role.
-
Customer Experience Specialist
3 weeks ago
Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full timeAbout the Role:Stanmore Quality Surfacing Ltd is a leading provider of reinstatement, surfacing, and engineering solutions in London and the surrounding areas. We are seeking a Customer Excellence Officer to join our Customer Care Team to support our Gas Contract.Job Purpose:To proactively manage and deliver exceptional customer experiences, ensuring maximum...
-
Customer Experience Specialist
3 weeks ago
Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full timeAbout the Role:Stanmore Quality Surfacing Ltd is a leading provider of reinstatement, surfacing, and engineering solutions in London and the surrounding areas. We are seeking a Customer Excellence Officer to join our Customer Care Team to support our Gas Contract.Job Purpose:To proactively manage and deliver exceptional customer experiences, ensuring maximum...
-
Customer Experience Manager
2 days ago
Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full timeJob Title: Customer Experience ManagerIn this role, you will have the opportunity to work with the Customer Care Team to support our Gas Contract. As a Customer Experience Manager, you will be responsible for proactively managing and delivering the best possible customer experience to maximise CSAT Performance on the contract.Key...
-
Customer Experience Manager
1 week ago
Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full timeAbout the Role:Stanmore Quality Surfacing Ltd is a leading provider of reinstatement, surfacing, and engineering solutions in London and the surrounding areas. We are seeking a Customer Excellence Officer to join our Customer Care Team and support our Gas Contract.Key Responsibilities:Proactively manage and deliver exceptional customer experiences to...
-
Customer Experience Manager
2 weeks ago
Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full timeAbout the Role:Stanmore Quality Surfacing Ltd (SQS Ltd) is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in London, the Home Counties, and the South East.We are seeking a Customer Excellence Officer to join our Customer Care Team to support our Gas Contract.Key...
-
Service Advisor
3 days ago
Edgware, Greater London, United Kingdom Trust Ford Full timeAt Trust Ford, we thrive in a collaborative and supportive environment where every team member is valued and empowered to make a difference.We're seeking a skilled Service Advisor who can balance multiple priorities, handle sensitive information, and deliver exceptional customer experiences. Your excellent communication skills and experience in a...
-
Customer Service Technician
2 weeks ago
Edgware, Greater London, United Kingdom Service Care Solutions Full timeService Care Solutions is seeking a highly skilled Arcade Machine Specialist to join our team. As a key member of our operations team, you will be responsible for the installation, maintenance, and repair of arcade machines across various locations. Your primary duties will include: * Installing and configuring new arcade machines * Performing routine...
-
Field Operations Specialist
7 days ago
Edgware, Greater London, United Kingdom Service Care Solutions Full timeJob Summary: We are seeking a skilled Field Operations Specialist to join our team at Service Care Solutions. As a Field Operations Specialist, you will be responsible for the installation, maintenance, and repair of arcade machines across various locations.Key Responsibilities:Installation and Setup: Install and configure new arcade machinesMaintenance:...
-
Customer Service Representative
2 weeks ago
Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full timeAbout the Role:Stanmore Quality Surfacing Ltd is a leading provider of reinstatement, surfacing, and engineering solutions in London and the surrounding areas. We are seeking a Customer Excellence Officer to join our Customer Care Team and support our Gas Contract.Key Responsibilities:Proactively manage and deliver the best possible customer experience to...
-
Customer Delivery Driver
4 weeks ago
Edgware, Greater London, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe're looking for a skilled and organized Customer Delivery Driver to join our team at Asda Stores Ltd. As a key member of our delivery team, you'll be responsible for delivering our products to customers' front doors, ensuring a high level of customer satisfaction and a smooth delivery experience.Key ResponsibilitiesDeliver products to...
-
Customer Delivery Driver
4 weeks ago
Edgware, Greater London, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe're looking for a skilled and organized Customer Delivery Driver to join our team at Asda Stores Ltd. As a key member of our delivery team, you'll be responsible for delivering our products to customers' front doors, ensuring a high level of customer satisfaction and a smooth delivery experience.Key ResponsibilitiesDeliver products to...
-
Customer Service Representative
2 weeks ago
Edgware, Greater London, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe're looking for a skilled and organized Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, ensuring a high level of customer satisfaction.Key ResponsibilitiesDeliver products to customers in a timely and efficient...
-
Customer Service Representative
2 weeks ago
Edgware, Greater London, United Kingdom Tesco Full timeAbout the role Key Responsibilities As a Customer Service Representative at Tesco, you will be responsible for providing exceptional customer service, ensuring that every customer leaves the store with a positive experience. You will work closely with the store team to maintain a clean and organized store environment, and assist with tasks such as restocking...
-
Podiatry Specialist
1 month ago
Edgware, Greater London, United Kingdom Sanctuary Personnel Ltd Full timePodiatry Specialist OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a skilled Podiatry Specialist to join our team. As a trusted partner for healthcare professionals, we offer a range of benefits and support to ensure your success.Key Responsibilities:Provide assessment, diagnosis, and implementation of individual treatment plans...
-
Podiatry Specialist
1 month ago
Edgware, Greater London, United Kingdom Sanctuary Personnel Ltd Full timePodiatry Specialist OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a skilled Podiatry Specialist to join our team. As a trusted partner for healthcare professionals, we offer a range of benefits and support to ensure your success.Key Responsibilities:Provide assessment, diagnosis, and implementation of individual treatment plans...
-
White Goods Specialist
2 weeks ago
Edgware, Greater London, United Kingdom CV Bay Ltd Full time £30,000 - £36,000Job Summary:CV Bay Ltd is seeking a skilled White Goods Specialist to join our team. As a Domestic Appliance Engineer, you will be responsible for the repair of a wide range of multi-brand white goods appliances throughout customers' homes.Key Responsibilities:Fault finding and repair of all white goods appliances: washing machines, tumble dryers,...
-
Event Lighting Specialist
2 weeks ago
Edgware, Greater London, United Kingdom Blank Space Recruitment Full time £28,000Event Lighting Specialist We are seeking an experienced Event Lighting Specialist to join our team at Blank Space Recruitment. The ideal candidate will have a strong lighting bias, with an understanding of audio and video as well as general power and rigging. Previous experience with GrandMA, Avolites or Chamsys is essential. The role will involve...
-
Retail Customer Service Representative
4 weeks ago
Edgware, Greater London, United Kingdom Entain Full timeDeliver Exceptional Customer Service in Our Retail Betting ShopsWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive and engaging experience for our customers.Key...
-
Retail Customer Service Representative
4 weeks ago
Edgware, Greater London, United Kingdom Entain Full timeDeliver Exceptional Customer Service in Our Retail Betting ShopsWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive and engaging experience for our customers.Key...
-
Retail Customer Service Representative
3 weeks ago
Edgware, Greater London, United Kingdom Entain Full timeDeliver Exceptional Customer Service in Our Retail Betting ShopsWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive experience for our customers, and driving sales...