Retail Customer Service Representative

3 weeks ago

Edgware, Greater London, United Kingdom Entain Full time
Deliver Exceptional Customer Service in Our Retail Betting Shops

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive experience for our customers, and driving sales growth.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Take bets on a wide range of sports and events, processing customer transactions and handling cash.
  • Help customers understand our products and betting terminals, providing demonstrations and guidance as needed.
  • Work collaboratively with the shop team to achieve sales targets and maintain high shop standards.
  • Open and close the shop as needed, ensuring a smooth and secure operation.

Requirements:

  • 18 years of age or over
  • Passion for delivering great customer service
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Self-motivated and proactive, with a focus on achieving sales targets

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • A supportive and inclusive work environment
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

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