Head of Lettings and Property Management

5 days ago

Wokingham, Wokingham, United Kingdom Leaders Romans Group Full time

{"Job Title": "Head of Tenancy Management", "Location": "Crowthorne House, Wokingham", "Brand": "Leaders Romans Group", "Salary": "up to £38,000 OTE", "Hours": "Monday to Friday 8:30am to 5:30pm", "About Leaders Romans Group": "LRG is an award-winning national property company that offers tailored training and development programs at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.", "Job Summary and Key Responsibilities": "The individual would manage a team of tenancy managers, working with them to ensure that the team is performing optimally and hitting KPIs and objectives. Facilitating communication between departments to enhance the customer journey and improve non-managed retention is essential. Compliance must be met daily. The individual should have at least 2 years in a property-related role, management experience, and be ARLA qualified.", "Key Responsibilities": ["Arrange and conduct daily 'huddle' meetings to discuss daily priorities and review previous days' achievements.", "Ensure the team provides excellent levels of both telephone and written communication by monitoring call reports daily and having relevant conversations with individuals.", "Ensure the team action the end of tenancy process for non-managed clients, assist with compliance where applicable, and be a consistent contact point for clients.", "Ensure the team conducts regular 'well-being' calls to landlords at 3-month intervals, covering worthwhile topics and questions.", "Work with the team to ensure all works are completed in line with process timeframes and assist when required.", "Ensure all mandatory compliance/legislation is in place on all properties where applicable, and conduct weekly spot audits.", "Have regular calls with the director/operations manager to discuss lost units and churn, and attend lettings meetings with the team manager to provide an overview of team results.", "Conduct monthly 1-1s with the team, ensuring forms are completed and follow-up notes are actioned.", "Discuss and monitor monthly objectives of the team and provide feedback to the team manager.", "Work with the training coordinator to set up new starters' training plans, ensuring weekly catch-up meetings are scheduled for the first 3 months.", "Effectively deal with any non-official complaints swiftly and arrange coaching or development with the individual through the training coordinator. Follow-up notes and action plans must be completed and provided to the team manager.", "Work with the branch network to understand the reasons for any lost units and work to improve retention across the rent collection portfolio."]}

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