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Client Success Specialist

3 months ago

London, Greater London, United Kingdom ToffeeX Full time

About ToffeeX:

ToffeeX is a pioneering company in the engineering design sector, offering innovative software solutions that transform the way mechanical components are developed. Our flagship product, Toffee, integrates cutting-edge artificial intelligence, numerical simulation, and advanced mathematical optimization techniques to deliver superior design outcomes.

Role Overview:

As a Client Success Specialist, you will serve as the main technical liaison for our clients, ensuring they derive maximum benefit from our state-of-the-art computational fluid dynamics and optimization tools.

Key Responsibilities:

  • Client Discovery: Conduct comprehensive client discovery sessions to identify their needs, objectives, and challenges, ensuring our solutions align perfectly with their expectations.
  • Onboarding & Training: Facilitate the initial setup and integration of our software for clients, ensuring a seamless onboarding experience. Lead training sessions to inform clients about best practices and advanced functionalities of our products.
  • Technical Assistance: Provide continuous technical support to clients, addressing issues promptly and ensuring swift resolutions.
  • Solution Development: Collaborate with clients to understand their unique requirements and assist them in crafting customized solutions that leverage our software's capabilities.
  • Client Engagement: Actively engage with clients to ensure they are fully utilizing our software and to identify opportunities for further enhancements.
  • Documentation: Develop and maintain comprehensive technical documentation, including user manuals, FAQs, and knowledge base articles, along with creating resources such as demos and case studies that showcase the versatility of our software.

Qualifications:

  • A master's degree in Aerospace, Mechanical Engineering, or a related field, with at least three years of experience, ideally with exposure to CFD.
  • Proficiency in CFD software tools such as ANSYS Fluent, OpenFOAM, or STAR-CCM+.
  • Capability to conduct detailed engineering analyses and simulations.
  • Experience in interpreting and analyzing simulation results.
  • Familiarity with CAD/CAE software tools.
  • Knowledge of additive manufacturing processes is preferred.
  • Experience in a client-facing technical role.
  • Exceptional problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills, with the ability to convey complex concepts clearly and collaborate effectively within a small team.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • A customer-centric approach with a genuine passion for helping others succeed.
  • Openness to providing and receiving constructive feedback.

What We Value:

  • Excellent communication and teamwork skills to thrive in a dynamic environment.
  • Ability to prioritize effectively and consistently meet deadlines.
  • Proactive problem-solving mindset with a commitment to continuous learning and adaptation.
  • Willingness to engage in constructive feedback.

At ToffeeX, we offer a competitive salary and the chance to be at the forefront of a rapidly evolving industry. We foster a diverse and inclusive environment that promotes both professional and personal growth. Join us to make a significant impact in the engineering design landscape.