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Fares and Ticketing Team Lead

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Succeed Recruitment Solutions Full time
{"Job Title": "Fares and Ticketing Team Lead", "Job Description": "

We are seeking an experienced Fares and Ticketing Team Lead to join our team at Succeed Recruitment Solutions.

The successful candidate will be responsible for the daily running of their Fares and Ticketing department, ensuring the team completes all processes and tasks within the required deadlines.

This is a fantastic opportunity to utilize your ticketing and supervisory skills in a role with a well-established travel organization.

The ideal candidate will have excellent fares and ticketing knowledge, previous supervisory experience, and strong GDS knowledge including Amadeus and Travelport.

Key responsibilities include:

  • Amadeus/GDS champion for the company, ensuring up-to-date knowledge of new products and developments.
  • Queue management, ensuring all queues are up-to-date, including schedule changes, general, web, re-issues, and daily checks.
  • Monitoring schedule changes and advising agents and customers of the changes.
  • Making alterations to bookings and updating back-office systems to reflect the changes.
  • Ensuring tickets and re-issues are issued within deadlines.
  • Assisting with BSP reconciliation and processing refunds.
  • Investigating ADMs/ACMs on a monthly basis and disputing with airlines where required.
  • Assisting the reservations team with fare queries.
  • Setting up new E-accounts and maintaining ongoing relationships.

Key skills required for the role include:

  • Excellent fares and ticketing knowledge.
  • Previous supervisory experience.
  • Strong GDS knowledge, including Amadeus and Travelport.
  • Effective communication skills.
  • Attention to detail.
  • Strong product knowledge and business awareness.
  • Ability to work under pressure.
  • Strong organization and time management skills.

If you are interested in this Fares and Ticketing Team Lead role, please contact Succeed Recruitment Solutions for a confidential chat or apply online.

", "Language": "en-US"}