Product Support Specialist
7 days ago
Product Support Specialist - £26,000
This is a full-time position with The Work Shop Resourcing Ltd, offering a competitive salary and opportunities for growth.
As a Product Support Specialist, your role will involve providing technical support to customers on GPS products.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner.
- Investigate customer issues with GPS products, providing accurate and helpful solutions.
- Continuously improve knowledge of GPS technologies and products.
- Identify and escalate complex customer issues to senior team members.
- Develop and maintain knowledge support articles for the team.
- Experience in a customer-facing role, preferably in technical support.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong technical knowledge of GPS products and technologies.
- GCSE level or equivalent qualification.
The ideal candidate will have a passion for technology and a strong customer service ethic.
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