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Product Support Specialist
2 months ago
Job Summary: We are seeking a skilled Product Support Specialist to join our team at The Work Shop. As a Product Support Specialist, you will be responsible for providing exceptional support to customers on technical GPS products.
Key Responsibilities:
- Customer Support: Respond to customer inquiries in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
- Technical Expertise: Develop and maintain in-depth knowledge of GPS products and technologies, providing accurate and informative responses to customer queries.
- Problem-Solving: Investigate and resolve customer complaints in a fair and efficient manner, escalating complex issues to senior team members as needed.
- Communication: Maintain clear and effective communication with customers, colleagues, and management, ensuring that all stakeholders are informed and up-to-date on customer issues and resolutions.
- Knowledge Sharing: Collaborate with the team to develop and share knowledge support articles, ensuring that all team members have access to the latest information and best practices.
Requirements:
- Customer Focus: Experience working in a customer-facing environment, preferably in a technical support role.
- Communication Skills: Excellent written and verbal communication skills, with the ability to adapt communication style to meet the needs of diverse customers.
- Technical Knowledge: Strong understanding of GPS products and technologies, with a willingness to learn and develop expertise in this area.
- Teamwork: Ability to work collaboratively as part of a team, sharing knowledge and expertise to achieve common goals.