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Operations Coordinator

2 months ago


Cambridge, Cambridgeshire, United Kingdom Fleet Jobs Full time
Job Summary

The Operations Coordinator will play a crucial role in supporting the branch's operational efficiency, effectiveness, and customer satisfaction. This position will be responsible for completing administrative processes, providing superior customer service, and collaborating with the branch financial manager to contribute to branch performance and profitability.

Key Responsibilities
  • Financial Operations
    • Oversight of accounts receivable process and maintenance of local collection contacts to support centralized functions.
    • Monitoring of weekly and monthly lease, contract maintenance, and special billing, with the initiative to resolve any issues in a timely fashion.
    • Establishment and control of all related processes to support customer service and branch profitability.
  • Fleet Operations
    • Completion of Fleet Service activities such as licensing, permitting, in/out service vehicles, research, and processing of citations.
    • Tracking and coordination of asset outside services such as unit jacket file, wash sheets, fueling, and other outside vendor support that is not maintenance related.
    • Partnership with Fleet Services to establish a collaborative relationship of local/centralized functions to support licensing, permitting, citations, and other fleet operations.
  • Process Analytics
    • Performance of process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
    • Investigation and recommendation of solutions and/or guidance to issues posing a risk to the drivers of profitability.
    • Utilization of systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem-solving and process improvement.
  • Other Responsibilities
    • Maintenance of District Personnel Files, JJ Keller reports, completion of weekly payroll, and processing of paperwork for new hires.
    • Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.
    Qualifications
    • High school diploma or equivalent required, degree preferred.
    • Interpersonal and relationship-building skills with an ability to collaborate with branch team members.
    • Competent written and verbal communication skills.
    • 2 years+ experience in customer service financial administrative experience requirement.
    • Agile and quick learner, enjoys collaborative projects and continuous education.
    • Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
    • Regular, predictable, full attendance is an essential function of the job.
    • Willingness to travel as necessary, work the required schedule, and complete a Penske employment application.
    Physical Requirements
    • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.