Supervisor - Luxury Fashion Retail

22 hours ago

Greenhithe, Kent, United Kingdom Frasers Group Full time

Company Overview

FLANNELS is a luxury fashion destination for men and women, offering an edit of over 100 brands from established international designers to contemporary labels. With a focus on elegance and simplicity, FLANNELS provides a luxury lifestyle that is both traditional and modern.

The Opportunity

We are seeking a driven Supervisor to join our team in Bluewater. As a Supervisor, you will provide exceptional customer service, using excellent product knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and delivering a world-class client experience.

Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, being accountable for meeting your own sales results and KPIs
  • Stay up-to-date with industry trends and maintain a high level of product knowledge
  • Proactively engage with clients to develop customer loyalty
  • Support with stock counts and other operational duties
  • Lead by example, supporting and coaching the sales team
  • Develop strong relationships with brand representatives

Requirements

We are looking for a candidate who demonstrates a high level of personal energy, is confident, assertive, and personable, with great communication skills and a self-driven attitude. You will be a natural coach and leader, with a passion for delivering exceptional customer service and a commitment to excellence.

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