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Installation and Service Team Leader
3 months ago
Position: Field Service and Installation Supervisor
Location: Warrington and South Yorkshire
Compensation: Up to £38,500 (based on experience)
Work Schedule: 40 hours per week (Monday to Friday)
Employment Type: Permanent
Employee Benefits:
- Pension Plan - Employer contribution of 5%, Employee contribution of 3%
- Life Insurance (4 times salary)
- Enhanced Sick Leave
- Income Protection and additional benefits
Company Overview:
TK Elevator is seeking a dedicated Field Service and Installation Supervisor to oversee operations in the Warrington and South Yorkshire area.
Role Purpose:
The primary objective of this position is to guide, mentor, and develop a team of stair lift technicians and apprentices, while providing essential technical support to both the engineering and administrative teams.
Key Responsibilities:
- Embody and promote company values: customer focus, appreciation, integrity, reliability, respect, and accountability.
- Adhere to health, safety, and environmental protocols in all personal and departmental activities.
- Lead and mentor a team of technicians, offering guidance and support for their technical and professional growth.
- Cultivate a positive and efficient work atmosphere.
- Identify opportunities for process enhancements and implement strategies to boost productivity and effectiveness.
- Conduct regular performance evaluations and establish clear performance goals.
- Provide assistance and support to colleagues via phone and on-site.
- Enhance the technical expertise and performance of all engineering staff, including team leaders and senior technicians, and oversee the training of apprentices to meet required engineering standards.
- Develop a comprehensive training program for all technicians to ensure proficiency in all lift models serviced, utilizing regular competitor training.
- Ensure the quality of work performed by technicians meets high standards through site audits and addressing any arising issues.
- Encourage respect and collaboration among colleagues in the Warrington and Rotherham locations.
- Monitor 'first time right' key performance indicators and address any challenges faced by technicians in meeting their objectives.
- Maintain awareness of departmental KPIs and understand personal contributions to these metrics.
- Conduct regular toolbox discussions.
- Address customer complaints related to the engineering team.
- Manage warehouse and inventory operations for both Warrington and Rotherham facilities.
- Perform any other reasonable duties as requested by the Service and Installations Manager.
- Act as a key liaison with all site personnel, including line managers, production teams, suppliers, and customers.
- Ensure compliance with building regulations, policies, and controls within the engineering team.
- Strive for excellence in customer service.
Qualifications:
- Proven knowledge of customer service principles and processes, including needs assessment, quality standards, and customer satisfaction evaluation.
- Demonstrated experience in providing product training across various personnel levels.
- Strong leadership capabilities.
- Working knowledge of stairlifts and platform lifts.
- Exceptional written and verbal communication skills.
- Ability to deliver results effectively.
- Proficient in using judgment, problem-solving skills, and initiative to provide support and escalate issues to the Operations Manager when necessary.
- Flexibility to adapt to daily changes.
- Positive leadership and management abilities.
- High level of IT proficiency, including accounting software, MS Office, and advanced Excel skills.
For further details regarding this opportunity, please reach out to TK Elevator.
