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Automotive Service Advisor

2 months ago

Watford, Hertfordshire, United Kingdom Jenson Fisher Consulting Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Jenson Fisher Consulting Ltd as an Aftersales Customer Service Adviser.

Key Responsibilities
  • Customer Interaction
    • To greet all customers in a friendly and professional manner, attending to their requirements promptly.
    • To obtain and record full customer/vehicle details and accurate descriptions of work to be carried out.
  • Sales and Invoicing
    • To sell products to customers, such as brake services, number plates, fuel treatments, service plans, replacement tyres, and MOTs.
    • To prepare both cash and account invoices.
    • To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
  • Workshop Liaison
    • To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
    • To inform customers of any delay in completion, ensuring compliance with the Company Pledge.
  • Administrative Tasks
    • To maintain the Workshop loading system.
    • To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
    • To deal with customer queries and complaints.
    • To ensure that information required for Warranty items is recorded on the Job Card.
    • To liaise with the Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
    • To file Job Cards and other documentation.
  • Flexibility and Adaptability
    • To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company's operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Requirements
  • Motor Trade Experience
    • Must have motor trade experience.
  • Communication and Interpersonal Skills
    • You must be eloquent, professional, and presentable.
    • Able to deal with challenging customer queries in a calm and professional manner.
    • Able to lead meetings and work across teams in a professional, assertive manner to ensure Quality Scores improve and remain high.