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Experienced Gaming Professional

2 months ago

Blackpool, Blackpool, United Kingdom The Rank Group Full time

About Us

Grosvenor Casinos is a leading gaming operator in the UK, committed to delivering exceptional customer experiences in a safe and responsible environment.

Job Summary

We are seeking an experienced dealer to join our team at Grosvenor Casino, Blackpool. As a skilled dealer, you will be responsible for delivering outstanding customer service through live gaming experiences.

Key Responsibilities

  • Provide exceptional customer service, ensuring a welcoming and inclusive environment for all players.
  • Understand and communicate the rules and payouts of various games, ensuring a smooth and enjoyable experience for customers.
  • Work collaboratively with the gaming supervisor and other team members to meet table demand and deliver excellent service on the gaming floor.
  • Be aware of and promote responsible gaming practices, identifying signs of problem gambling and reporting concerns to management.

Requirements

  • A valid Personal Licence Holder (PLH) qualification.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • A flexible approach to working hours, including evenings, weekends, and bank holidays.
  • A commitment to delivering exceptional customer service and promoting a positive, inclusive culture.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression within the company.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • A range of employee benefits, including a share of uncapped tips and a premium pay allowance after midnight.