Customer Service Representative

1 month ago


Leeds, Leeds, United Kingdom Burberry Limited Full time
Job Title: Customer Service Consultant - German Speaking

At Burberry Limited, we are seeking a highly skilled and experienced Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for delivering exceptional customer service to our clients through multichannel contacts and clienteling.

Key Responsibilities:
  • Deliver world-class, luxury customer service through all channels, including phone, email, and in-store interactions.
  • Take ownership of all customer cases to conclusion and provide timely updates to clients.
  • Update all records and systems to ensure the best follow-up experience for customers.
  • Provide elevated experiences through ECE on all contacts and develop and maintain product knowledge and passion for the Burberry product.
  • Create long-term customer relationships and retain customers through clienteling activities, including outreach, follow-up, and appointment booking.
  • Manage own client book and ensure regular and timely personalized conversations with clients.
  • Use empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product-related issues.
  • Use knowledge systems and product detail to suggest Aftercare services and build a loyal customer base.
  • Work within strict data protection policies and keep customer profiles and contact information up to date.
Personal Profile:
  • Must be able to speak fluent German and English.
  • Passion for delivering amazing service to customers and ambassador for brand and product.
  • Excellent verbal and written communication skills, able to work collaboratively, and demonstrate initiative through a proactive approach.
  • Resilience to overcome difficult conversations and strong understanding of Customer Service needs and Customer priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision, and excellent organizational skills with the ability to deal with conflicting priorities with ease.

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and has a strong understanding of luxury customer service principles. If you have a passion for delivering amazing service to customers and are looking for a challenging and rewarding role, please apply for this position.



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