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Customer Service Coordinator
2 months ago
Location: Cambridgeshire
Hourly Rate: £11.50ph
Job Type: Temporary to Permanent
Industry: Mechanical and Electrical (M&E) Engineering
Company: Hales Group Limited
About the Role:We are seeking a proactive and detail-oriented Administrator to join our dynamic team within a well-established company specialising in Mechanical and Electrical (M&E) Engineering.
This role is crucial in supporting the operations of a busy helpdesk, ensuring the smooth allocation and processing of work orders for a team of skilled engineers.
Key Responsibilities:- Administrative Support: Perform general administrative duties, including preparing and managing documents, maintaining accurate files, and handling correspondence.
- Helpdesk Operations: Manage incoming work orders, providing prompt and professional responses to ensure efficient use of resources.
- Work Order Allocation: Allocate work orders to engineers based in the South-East region, ensuring compliance with contractual Service Level Agreements (SLAs).
- Job Progress Monitoring: Monitor job progress and dashboard data to ensure accurate reporting and compliance with contractual requirements.
- Document Management: Process completed jobsheets, forward reports to clients, and upload documents to customer portals.
- Site Access and Permits: Arrange site access and obtain necessary permits for work in shopping centers, landlord-managed buildings, and other locations.
- Team Collaboration: Collaborate with team members to ensure all administrative tasks are completed accurately and on time.
- Proven Experience: Proven experience in a helpdesk, customer service, or call centre environment is highly preferred.
- Organisational Skills: Strong organisational skills with keen attention to detail.
- Communication Skills: Excellent written and verbal communication skills.
- Time Management: Strong time management skills, with the ability to prioritize tasks and meet deadlines.
- Problem Solving: Proactive problem solver with the ability to make sound decisions.
- Technical Skills: Accurate data entry skills and familiarity with office software (e.g., Microsoft Office Suite).
