Collections Manager
4 days ago
We are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes and business needs.
Key Responsibilities:- Manage our external debt collection agency and debt sale partners to achieve strong recoveries metrics.
- Lead a team of collections agents to ensure effective debt recovery and customer engagement.
- Develop and implement strategies to improve collections performance and customer satisfaction.
- Collaborate with cross-functional teams to drive business growth and customer loyalty.
- Proven experience in managing a collections team in a regulated, contact centre environment.
- Demonstrable experience of managing debt purchaser and debt collection agency relationships.
- Strong working knowledge of collections and arrears recoveries processes in relation to consumer credit.
- Excellent leadership and communication skills, with the ability to influence decisions and drive projects forward.
- Knowledge of the Consumer Credit Act and related regulations in financial services.
- Competitive salary (guide salary to £50,000, dependent on skills and experience).
- Annual performance-related bonus based on individual and company performance.
- Generous contributory pension scheme through Hargreaves Lansdown.
- Life assurance and 25 days annual leave (plus bank holidays on top).
- Option to buy/sell up to 5 additional days (terms apply).
- Extra day paid annual leave for Volunteering.
- Healthcare benefits through Equipsme and free access to TELUS Health EAP.
- Free eye test vouchers and discounted gym membership.
- Season ticket travel loans (if applicable).
We are an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to being a Disability Confident employer.
-
Collections Manager
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The successful candidate...
-
Collections Manager
1 week ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The successful candidate...
-
Collections Manager
3 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
2 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
5 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
1 week ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
1 week ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
5 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000About the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
5 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000About the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
2 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes and...
-
Collections Manager
2 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes and...
-
Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
6 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key ResponsibilitiesManage...
-
Collections Manager
6 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key ResponsibilitiesManage...
-
Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000About the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000About the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
