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IT Support Specialist

2 months ago

Carlisle, Cumbria, United Kingdom Nextech Group Ltd Full time £32,000
Position: IT Support Specialist
Salary: Up to GBP 32,000
Location: Flexible
Company: Nextech Group Ltd

Enhance Your IT Career with Our IT Support Opportunity

Are you a skilled IT professional looking to advance your career? Join our innovative team at Nextech Group Ltd as an IT Support Specialist and contribute significantly to our operational success.


Service Desk Proficiency:
Leverage your extensive background with IT Service Desk systems to deliver outstanding support to team members, both individually and in collaborative settings.
  • Security Awareness: Apply your comprehensive understanding of IT and Cybersecurity protocols to effectively identify and mitigate security risks.
  • Resource Management: Utilize your proven expertise in IT resource allocation to enhance our technological framework.
  • Risk Assessment: Recognize, evaluate, manage, and reduce operational risks with a strategic mindset.
Demonstrated proficiency in managing Microsoft Active Directory, SharePoint, Exchange Server, and Office 365 (including Microsoft Teams).
  • Experienced in providing support for MS Windows 10 desktop environments and applications.
  • Skilled in the setup and maintenance of tablets, laptops, desktops, and mobile devices.
  • Competent in utilizing Remote Control Software/VPN and performing basic network diagnostics.

Building Relationships:
  • Develop positive relationships and assist in conflict resolution.
Communicate effectively and confidently in both written and verbal formats.
  • Performance & Development:
  • Prioritize key performance indicators and commit to continuous service enhancement.
  • Assess and refine your performance based on constructive feedback and experiences.
Annual Leave: 25 days per year plus public holidays, increasing to 30 days after five years of service.
  • Time Off: Company sick pay scheme and family-friendly policies with company pay schemes.

Flexible Hybrid Working Environment
  • Comprehensive onboarding program and ongoing professional development opportunities.
  • Discretionary Corporate Performance Bonus scheme.
  • Employee Savings Scheme.
  • Employee Assistance Programme.
  • Long service recognition awards.
  • Staff Forum for employee engagement.
  • Cycle to work initiative.
Full UK Driving License and access to a vehicle for business purposes are required.
Are you ready to elevate your IT career with us?