Customer Service Representative
2 days ago
Customer Service Advisor
About the Role
We are seeking a proactive and organised individual to join our front of house team as a Customer Service Advisor. As a key member of our team, you will be responsible for managing our customer experience journey, handling inquiries, complaints, and resolutions with professionalism and efficiency.
Key Responsibilities:
- Oversee the customer experience journey, handling inquiries, complaints, and resolutions with professionalism and efficiency.
- Coordinate customer bookings and arrange seamless vehicle collections and returns.
- Maintain communication with our drivers, efficiently managing the transport diary to optimise logistics.
- Update insurance companies and ensure accurate records on computer systems and portals.
- Meet daily KPI targets to uphold service standards and operational efficiency.
- Assist in moving vehicles on the forecourt as and when required.
- Prepare job packs and perform associated administrative tasks with meticulous attention to detail.
About You
We are looking for a candidate with experience working in a customer service focused role, ideally with a knowledge of the automotive industry. You will have:
- Excellent customer service skills.
- Strong multi-tasking abilities as well as being able to adapt to changing priorities.
- Proficiency in administration tasks, including MS Office applications, with a knack for quickly grasping new computer systems.
- Ability to work effectively within a team environment while also excelling in independent work.
- Self-motivated with a proactive attitude towards problem-solving.
- Good knowledge of the local area for efficient transport logistics.
- Valid driver's licence (ideally clean).
What We Offer
As a Customer Service Advisor with Steer Automotive Group, you will have the opportunity to work in a dynamic environment where no two days are the same. You will be part of a successful, growing business that values its employees and provides opportunities for career progression.
How to Apply
If you're ready to contribute your skills to a successful business and make a difference in our customer experience journey, please apply now.
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