Customer Service Representative
3 days ago
Customer Service Advisor Repairs
About the Role
We are seeking an individual with excellent customer service skills to join our Works Planning team. In this role, you will be required to provide a high quality, customer-orientated, advice and information service to our customers.
Key Responsibilities
- Provide exceptional customer service to our customers, responding to their queries and concerns in a timely and professional manner.
- Work closely with our housing maintenance and asset management teams to ensure that our customers receive the best possible service.
- Develop and maintain a thorough knowledge of our housing maintenance and asset management services, including our repair and maintenance procedures.
- Identify and resolve customer complaints in a fair and efficient manner.
Requirements
To be successful in this role, you will need to have excellent customer service skills, a strong understanding of housing maintenance and asset management, and the ability to work effectively in a team environment.
What We Offer
We offer a competitive salary, a comprehensive benefits package, and the opportunity to work for a dynamic and forward-thinking organization.
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